Menu
Cart 0
Allerair Airmedic Pro 6 HD AH Whole House Air Purifier

Allerair Airmedic Pro 6 HD AH Whole House Air Purifier

$ 1,399.98 - $ 1,899.98
  • $ 1,399.98

                  Security Seals

Learn more about shipping/return policy. Learn More. For expedited shipping price quotes. Contact Us

*** Orders taken today, estimated to ship in approx 4 weeks.

Allerair Airmedic Pro 6 HD AH Whole House Air Purifier

If you are looking for a little extra carbon, then this high performance HVAC mounted air purifier for your home or business is the right choice. Provides coverage for the full spectrum of air quality issues and hooks right to your central air / heating system, insuring coverage for your complete home and business.Previously the 6000 series.

Benefits and Features:

  • Ability to clean air in all areas of your home or business by processing the air being passed through your heating and cooling system
  • No floor clutter in the middle of room with floor models and their power cords that need to be plugged in.
  • Upgrade to 735 CFM Motor for greater area coverage.
  • Sound of the motor is in the room that your HVAC system is in. normally, basement or attic. So you won't hear in your regular living space like a portable floor model
  • Easy to install for do it yourself types. But we always recommend having a certified / licensed HVAC installer do it.
  • Any certified / licensed HVAC installer can install these as they are straightforward.
  • Low power consumption of around 1 amp...like running a 100 watt lightbulb
  • The Allerair Airmed Pro 6 HD AH Whole House Air Purifier comes with the choice of carbons for your specific need.
  • You clean out 99.99% of air particulate down to 0.3% (0.12 microns after 406 months of use and filling), with the prefilter and Super HEPA.
  • Add an optional UV light to take care of live pathogens, such germs, bacteria, mold and viruses. 

    Compare Airmedic Pro 6 AH Series Model Types:

    Model Carbon Size Carbon Type HEPA Type
    Pro 6 Plus AH 2.5 Inch Thick, 24 lbs  Exec or Vocarb Super HEPA
    Pro 6 HD AH 3.5 Inch Thick, 28 lbs Exec or Vocarb Super HEPA

     

      Carbon Blend Types:

      • Exec Blend – This is Allerair's original blend of activated charcoal carbon and made to handle normal levels and types of chemicals, fumes, gas, and other odors.   It is a general air cleaning solution for normal situations.  
      • VOCarb Blend – This is Allerair's special blend of activated charcoal carbon is a great choice for your Allerair Airmedic Pro 6 HD AH Whole House Air Purifier.  It is made to clean up extra heavy concentrations of chemicals, caustic chemicals, gases, fumes & VOC’s that often time are produced by carpets, drapes, sofas, paint, flooring, glues, household chemicals, and other fabrics found in the home or office. 

      Ultraviolet (UV):

      • UV is an extremely effective and powerful option that eliminates airborne pathogens fast.  It is used to make sure that no live organisms are released back in the air as they pass over the filters. Effectively handles mold, mildew spores, germs, viruses, bacteria, and dust mites. . 

       

      TECHNICAL SPECIFICATIONS

         Filtration System

      approximately 28 lbs Activated carbon filter, 3.5" depth, Super HEPA, pre-filter

         Super HEPA Removes 99.99% of all airborne particles 0.3 microns in size
         CFM 400
         Speed 3-speed
         UV Lamp 10 Watt
         Voltage 115/60Hz or 230/50Hz
         Amps (115V/230V) 1.3 to 0.5 high to low
         Cord Length 8 feet
         Noise Level 45-65 dB @ 6 feet
         Dimensions 23.5" (height) x 15" (diameter)
         Operating Weight 48 - 52 lbs.
         CSA/UL Yes
         Mfg Warranty 10 year parts/labor

       

      FILTER MAINTENANCE

      • Prefilter:
        • Replace every 6-12 months normal use. Every 2-3 months for best performance
        • HEPA Filter
          • Change every 2-3 years in normal use
          • Carbon Filter
            • Change every 3 years under normal usage
            • Will omit an unpleasant odor when carbon life is ending.
          • UV Lamp
            • Change every 8500 hours of use

          WHAT'S IN THE BOX:

          • 1 – Allerair AirMedic Pro 6 HD AH Whole House Air Purifier 
          • 1 – Owner’s Manual
          • 1 of each of selected filters, hose, duct attachments
          ** We recommend you hire a licensed HVAC contractor to install, but if you are a DIY type it is not overly complicated. 

            We carry all the filters and accessories available for every air purifier model made by manufacturers we carry on our website. That includes discontinued models. if you don't see the filters you are looking for, just call us at 888-861-5639 or click on our Contact Us page for other ways you can contact us.

            Click on the below manufacturer below for the filters or accessories you are looking for.


            The Air Purifier Store's Price Guarantee

            ** We do not price match on any of the Air Oasis products. We apologize for any inconvenience to you on this.

            At the Air Purifier Store, we work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within ninety (90) days of your original purchase date from us please let us know.  We will refund the difference between your original purchase price from us and the lower priced item you find. We want you to feel 100% confident that you are getting the absolute best price on the internet for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 6 months of your original purchase date, we will refund the difference as well.

            To request your refund of the price difference for a competitor's exact same product simply e-mail us a link to the same product where you found a lower priced item that you purchased from our website, within 90 days of your purchase. For a product that you find on our site that is priced lowered than your original purchase price, simply email us the URL from our site of the identical product that you ordered from our site within 6 months of your purchase date.  In either case, we will cheerfully process your credit.

            The following are the eligibility requirements. In order to qualify for our 100% Price Guarantee:

            • You must purchase the item from our website before requesting your Price Match Guarantee.
            • Promotions such as rebates, discount coupons, and buy one-get one free offers are not eligible.
            • The item must be in stock on the competitors website.
            • Must be exact product model match. Some lower cost deals are for older models that may look the same but have less functionality or performance.
            • The competitor must be an online only store. They cannot have a retail location.
            • The website cannot be a clearance discounter website. Discounter website examples are Amazon, Jet.com, Walmart Market Place, Overstock. 
              • Products and Models sold below mfg required pricing to be an authorized dealer are almost always sold by a non authorized dealer. You risk mfg not recognizing the warranty. You should call the mfg before purchasing from these sources.
              • Many times products sold on these sites are by non authorized dealers that bought stock from a company going out of business and reselling on these sites. So are likely older models, refurbished products, or returns that have been resealed in boxes and resold as new.  Just beware.
            • The website cannot be on a Auction website. Examples are ebay.com.
              • Auction prices are variable so not eligible as well.
            • The compeitior must be an Authorized Distributor/Retailer for the product in question.
            • Private party sales/transactions are not eligible.
            • The Price Match Guarantee includes the item base price plus shipping charges. It excludes sales tax or any other fees or taxes.
            • Also excluded are items being purchased wholesale or otherwise for purpose of resale, companies outside the USA, clearance, used or open boxsale  items.

            For any discount special coupon at our store, only one TheAirPurifierStore.com coupon per customer per order may be used. Coupons cannot be combined. Discount coupons or sales are only valid for the lower 48 states of the USA, unless otherwise noted.

            Below are some of the common air purifier, air cleaner, and other air filtration questions you might have. If you don't find an answer to your question please contact us and we will promptly assist you.

            Q. How will I know when my item(s) have been shipped? 

            A. We provide an email notifying you of shipment with a tracking number, so you can track the status by clicking the link. You can also visit the UPS or FedEx site directly to track using the tracking number we provide.

            Q. Are all products on this site available in all countries? 

            A. No.  Currently Boneco and Airfree are only available in the USA.

            Q. Is free shipping and sales/discount coupons available to all countries.

            A. No. Sales/Discount Coupons & Free shipping are only available in the lower 48 states of the USA and Canada, unless otherwise noted. Shipping to countries outside of Canada and the lower USA's 48 states will be calculated and confirmed with you before finalizing transaction.

            Q. What is our return policy?
            A.
            Please see our "Shipping & Returns" page.

            Q. How safe is my personal  information when I place an order online?
            A.
            Every online transaction you make with us is fully secured and safe. We use the latest security technology to protect your information. You can read our privacy policy by visiting our Privacy Policy & Secure Shopping Page.

            Q. Are the products we sell new and what is the warranty on them?
            A.
            We only sell NEW items on our website. We ship directly from the manufacturer and each item is brand new. We do not sell refurbished or used units. All new items come with manufacturer's warranties as stated on our product pages (these can vary from manufacturer to manufacturer) and some require you to register your unit as stated in the manual. In the future we may offer open box units, which will be in new condition and clearly stated on the site. 

            Q. When I opened my box, my air purifier was dirty with black substance all over it. Is my air purifier used?
            A.
            We only sell brand new air purifiers shipped directly from the manufacturer. Your unit always leaves the manufacturer in brand new condition.  The black substance on the surface is carbon residue / dust. This is caused when the shipping company jostles the unit too much during shipping. Some residual or powder from the packed carbon filter inside your air purifier can get on the units outside. It happens very infrequently, but it does happen from time to time across all manufacturers. Just take rubbing alcohol on a soft cloth and rub the surface. The carbon residue / dust will come right off your unit so that it is in the new condition just like it left the manufacturer in. 

            Q. How will I know if the item I ordered is on backorder or out of stock?
            A.
            We make every effort to get your order to you as soon as possible. Each manufacturer varies and is stated on our "Shipping & Returns" page. If there is a problem with your order or we discover the item is back ordered, you will receive an email with more information and options. 

            Q. Are expedited orders delivery days guaranteed?
            A.
            No. Unfortunately UPS and Fedex do not guarantee shipments for expedited orders. There are elements outside if their control like weather that may impact the delivery day. So expedited orders are not guaranteed or refundable.

            Q. My Austin Air Unit tag says it is an HM400 or HM200 but I ordered something else? 
            A. 
            The HM400 and HM200 are actually part #'s. Not model #'s.  The frame on each standard size unit is the same and will say HM400 on the tag no matter which standard size unit purchased and HM200 on the Jr model tag no matter which Jr unit purchased. The models are the name on the front label of the unit. For standard size units, the models are the Healthmate, Healthmate Plus, Bedroom Machine, or Allergy Machine. For Jr size units, the models are Healthmate Jr, Healthmate Jr Plus, Allergy Machine Jr, or Baby Air Purifier. You can make sure you have the correct filters for the model you ordered by opening the filter access door on the bottom of your unit.  The filter type corresponding to your model name on the label and will be visible on the edge of the filters. We use the part #'s in our descriptions and titles because many people associate those with the models. 

            Q. What are our shipping charges/methods?
            A.
            When we have a free shipping special, it only applies to orders within the contiguous U.S (the lower 48 states) and Canada, unless noted otherwise for specialty items on the ordering documents. We always use the least expensive shipping method between Fedex, UPS, US Postal, or freight. If you would like expedited shipping or if you are ordering outside of the lower 48 states and Canada please Contract Us for a shipping quote. We will provide the shipping costs and any other associated fee's as part of your quote. See our "Shipping & Returns" page for more information.

            All expedited shipping options require you to Contract Us for a quote.

              If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Contact Us for Availability" above the product price. Most of our items will ship within one or three business days.

              Q. Will I have to pay sales tax on my order?
              A.
               We not charge sales tax for most US states. However we are required to collect taxes if we ship to any of the following CA, IL, NC, NJ, MA, ME, PA or WA.

              Q. Why does my unit have a smell when I first get it? 
              A.
               Some customers will can smell carbon. Others do not depending on smell sensitivities. Some customers report that they smell it when they receive the unit. Most customers report that they no longer smell it after a few days. A very small set of customers with very sensitive sensories may smell it past the first week. Coconut Shell blend carbons have sometimes been described as a light buttery smell associated with popping popcorn.  Potassium Permanganate and Potassium Iodide will sometimes have smells associated with it, but as indicated most all customers report no longer smelling after the unit break phase, unless they have very sensitive smell.

              Q. Why does my filter have scratches or marks on it making it look used?
              A. We only ship brand new items that are manufactured, packaged and shipped directly from every manufacturer we represent. The metal endcaps on HEPA and Carbon filters are machine fabricated. Part of the machining process can cause varying degrees of scratches on it.  These are normal parts of the machining process and do not affect performance or efficiency.  Because the filters are installed inside of the unit and can not be seen visually, the manufacturers do not worry about having the surfaces refinished for esthetics. That would incur additional costs. 

              Q. Why was my unit packed upside down in the box?
              A.
               When you order a unit that has casters/wheels on it, the manufacturers will always pack them upside down. This is a normal process. The units are not used as we only ship brand new units direct from the manufacturer. The reason for this process, is to relieve pressure off the casters/wheels to reduce the chance of damage during shipping. 

              Q. How do I know which type of filter to order for my unit?
              A.
              If you are unsure what type of unit or filter you have, please contact us before placing an order. The easiest way to determine is to send us a picture of your unit/filter so we can assist you in choosing the correct ones. If you do not see your unit/filter on our site because it may be older/discontinued, please contact us as we sometimes can do custom orders on items we do not advertise. Our team is available to help you make the right choice before ordering. Please see our "Contact Us" page for all phone and email contact information. 

              Q. I seem to react to the carbon. Why is that?
              A. 
              In a very small number of individuals, it has been reported that they have reactions like coughing, etc. Per mfgs this is related to the either the coconut shell blend in the carbon, potassium iodide, or potassium permanganate. While all of these things are over the counter items. Just like any thing else, reactions to these and other things are individual.  Give us a call to discuss if you have any questions at all.

              Q. How do I cancel or change my order?
              A.
              As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. See our "Shipping & Returns" page for more information. 

              Allerair Airmedic Pro 6 HD AH Whole House Air Purifier

              If you are looking for a little extra carbon, then this high performance HVAC mounted air purifier for your home or business is the right choice. Provides coverage for the full spectrum of air quality issues and hooks right to your central air / heating system, insuring coverage for your complete home and business.Previously the 6000 series.

              Benefits and Features:

              • Ability to clean air in all areas of your home or business by processing the air being passed through your heating and cooling system
              • No floor clutter in the middle of room with floor models and their power cords that need to be plugged in.
              • Upgrade to 735 CFM Motor for greater area coverage.
              • Sound of the motor is in the room that your HVAC system is in. normally, basement or attic. So you won't hear in your regular living space like a portable floor model
              • Easy to install for do it yourself types. But we always recommend having a certified / licensed HVAC installer do it.
              • Any certified / licensed HVAC installer can install these as they are straightforward.
              • Low power consumption of around 1 amp...like running a 100 watt lightbulb
              • The Allerair Airmed Pro 6 HD AH Whole House Air Purifier comes with the choice of carbons for your specific need.
              • You clean out 99.99% of air particulate down to 0.3% (0.12 microns after 406 months of use and filling), with the prefilter and Super HEPA.
              • Add an optional UV light to take care of live pathogens, such germs, bacteria, mold and viruses. 

                Compare Airmedic Pro 6 AH Series Model Types:

                Model Carbon Size Carbon Type HEPA Type
                Pro 6 Plus AH 2.5 Inch Thick, 24 lbs  Exec or Vocarb Super HEPA
                Pro 6 HD AH 3.5 Inch Thick, 28 lbs Exec or Vocarb Super HEPA

                 

                  Carbon Blend Types:

                  • Exec Blend – This is Allerair's original blend of activated charcoal carbon and made to handle normal levels and types of chemicals, fumes, gas, and other odors.   It is a general air cleaning solution for normal situations.  
                  • VOCarb Blend – This is Allerair's special blend of activated charcoal carbon is a great choice for your Allerair Airmedic Pro 6 HD AH Whole House Air Purifier.  It is made to clean up extra heavy concentrations of chemicals, caustic chemicals, gases, fumes & VOC’s that often time are produced by carpets, drapes, sofas, paint, flooring, glues, household chemicals, and other fabrics found in the home or office. 

                  Ultraviolet (UV):

                  • UV is an extremely effective and powerful option that eliminates airborne pathogens fast.  It is used to make sure that no live organisms are released back in the air as they pass over the filters. Effectively handles mold, mildew spores, germs, viruses, bacteria, and dust mites. . 

                   

                  TECHNICAL SPECIFICATIONS

                     Filtration System

                  approximately 28 lbs Activated carbon filter, 3.5" depth, Super HEPA, pre-filter

                     Super HEPA Removes 99.99% of all airborne particles 0.3 microns in size
                     CFM 400
                     Speed 3-speed
                     UV Lamp 10 Watt
                     Voltage 115/60Hz or 230/50Hz
                     Amps (115V/230V) 1.3 to 0.5 high to low
                     Cord Length 8 feet
                     Noise Level 45-65 dB @ 6 feet
                     Dimensions 23.5" (height) x 15" (diameter)
                     Operating Weight 48 - 52 lbs.
                     CSA/UL Yes
                     Mfg Warranty 10 year parts/labor

                   

                  FILTER MAINTENANCE

                  • Prefilter:
                    • Replace every 6-12 months normal use. Every 2-3 months for best performance
                    • HEPA Filter
                      • Change every 2-3 years in normal use
                      • Carbon Filter
                        • Change every 3 years under normal usage
                        • Will omit an unpleasant odor when carbon life is ending.
                      • UV Lamp
                        • Change every 8500 hours of use

                      WHAT'S IN THE BOX:

                      • 1 – Allerair AirMedic Pro 6 HD AH Whole House Air Purifier 
                      • 1 – Owner’s Manual
                      • 1 of each of selected filters, hose, duct attachments
                      ** We recommend you hire a licensed HVAC contractor to install, but if you are a DIY type it is not overly complicated. 

                        We carry all the filters and accessories available for every air purifier model made by manufacturers we carry on our website. That includes discontinued models. if you don't see the filters you are looking for, just call us at 888-861-5639 or click on our Contact Us page for other ways you can contact us.

                        Click on the below manufacturer below for the filters or accessories you are looking for.


                        The Air Purifier Store's Price Guarantee

                        ** We do not price match on any of the Air Oasis products. We apologize for any inconvenience to you on this.

                        At the Air Purifier Store, we work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within ninety (90) days of your original purchase date from us please let us know.  We will refund the difference between your original purchase price from us and the lower priced item you find. We want you to feel 100% confident that you are getting the absolute best price on the internet for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 6 months of your original purchase date, we will refund the difference as well.

                        To request your refund of the price difference for a competitor's exact same product simply e-mail us a link to the same product where you found a lower priced item that you purchased from our website, within 90 days of your purchase. For a product that you find on our site that is priced lowered than your original purchase price, simply email us the URL from our site of the identical product that you ordered from our site within 6 months of your purchase date.  In either case, we will cheerfully process your credit.

                        The following are the eligibility requirements. In order to qualify for our 100% Price Guarantee:

                        • You must purchase the item from our website before requesting your Price Match Guarantee.
                        • Promotions such as rebates, discount coupons, and buy one-get one free offers are not eligible.
                        • The item must be in stock on the competitors website.
                        • Must be exact product model match. Some lower cost deals are for older models that may look the same but have less functionality or performance.
                        • The competitor must be an online only store. They cannot have a retail location.
                        • The website cannot be a clearance discounter website. Discounter website examples are Amazon, Jet.com, Walmart Market Place, Overstock. 
                          • Products and Models sold below mfg required pricing to be an authorized dealer are almost always sold by a non authorized dealer. You risk mfg not recognizing the warranty. You should call the mfg before purchasing from these sources.
                          • Many times products sold on these sites are by non authorized dealers that bought stock from a company going out of business and reselling on these sites. So are likely older models, refurbished products, or returns that have been resealed in boxes and resold as new.  Just beware.
                        • The website cannot be on a Auction website. Examples are ebay.com.
                          • Auction prices are variable so not eligible as well.
                        • The compeitior must be an Authorized Distributor/Retailer for the product in question.
                        • Private party sales/transactions are not eligible.
                        • The Price Match Guarantee includes the item base price plus shipping charges. It excludes sales tax or any other fees or taxes.
                        • Also excluded are items being purchased wholesale or otherwise for purpose of resale, companies outside the USA, clearance, used or open boxsale  items.

                        For any discount special coupon at our store, only one TheAirPurifierStore.com coupon per customer per order may be used. Coupons cannot be combined. Discount coupons or sales are only valid for the lower 48 states of the USA, unless otherwise noted.

                        Below are some of the common air purifier, air cleaner, and other air filtration questions you might have. If you don't find an answer to your question please contact us and we will promptly assist you.

                        Q. How will I know when my item(s) have been shipped? 

                        A. We provide an email notifying you of shipment with a tracking number, so you can track the status by clicking the link. You can also visit the UPS or FedEx site directly to track using the tracking number we provide.

                        Q. Are all products on this site available in all countries? 

                        A. No.  Currently Boneco and Airfree are only available in the USA.

                        Q. Is free shipping and sales/discount coupons available to all countries.

                        A. No. Sales/Discount Coupons & Free shipping are only available in the lower 48 states of the USA and Canada, unless otherwise noted. Shipping to countries outside of Canada and the lower USA's 48 states will be calculated and confirmed with you before finalizing transaction.

                        Q. What is our return policy?
                        A.
                        Please see our "Shipping & Returns" page.

                        Q. How safe is my personal  information when I place an order online?
                        A.
                        Every online transaction you make with us is fully secured and safe. We use the latest security technology to protect your information. You can read our privacy policy by visiting our Privacy Policy & Secure Shopping Page.

                        Q. Are the products we sell new and what is the warranty on them?
                        A.
                        We only sell NEW items on our website. We ship directly from the manufacturer and each item is brand new. We do not sell refurbished or used units. All new items come with manufacturer's warranties as stated on our product pages (these can vary from manufacturer to manufacturer) and some require you to register your unit as stated in the manual. In the future we may offer open box units, which will be in new condition and clearly stated on the site. 

                        Q. When I opened my box, my air purifier was dirty with black substance all over it. Is my air purifier used?
                        A.
                        We only sell brand new air purifiers shipped directly from the manufacturer. Your unit always leaves the manufacturer in brand new condition.  The black substance on the surface is carbon residue / dust. This is caused when the shipping company jostles the unit too much during shipping. Some residual or powder from the packed carbon filter inside your air purifier can get on the units outside. It happens very infrequently, but it does happen from time to time across all manufacturers. Just take rubbing alcohol on a soft cloth and rub the surface. The carbon residue / dust will come right off your unit so that it is in the new condition just like it left the manufacturer in. 

                        Q. How will I know if the item I ordered is on backorder or out of stock?
                        A.
                        We make every effort to get your order to you as soon as possible. Each manufacturer varies and is stated on our "Shipping & Returns" page. If there is a problem with your order or we discover the item is back ordered, you will receive an email with more information and options. 

                        Q. Are expedited orders delivery days guaranteed?
                        A.
                        No. Unfortunately UPS and Fedex do not guarantee shipments for expedited orders. There are elements outside if their control like weather that may impact the delivery day. So expedited orders are not guaranteed or refundable.

                        Q. My Austin Air Unit tag says it is an HM400 or HM200 but I ordered something else? 
                        A. 
                        The HM400 and HM200 are actually part #'s. Not model #'s.  The frame on each standard size unit is the same and will say HM400 on the tag no matter which standard size unit purchased and HM200 on the Jr model tag no matter which Jr unit purchased. The models are the name on the front label of the unit. For standard size units, the models are the Healthmate, Healthmate Plus, Bedroom Machine, or Allergy Machine. For Jr size units, the models are Healthmate Jr, Healthmate Jr Plus, Allergy Machine Jr, or Baby Air Purifier. You can make sure you have the correct filters for the model you ordered by opening the filter access door on the bottom of your unit.  The filter type corresponding to your model name on the label and will be visible on the edge of the filters. We use the part #'s in our descriptions and titles because many people associate those with the models. 

                        Q. What are our shipping charges/methods?
                        A.
                        When we have a free shipping special, it only applies to orders within the contiguous U.S (the lower 48 states) and Canada, unless noted otherwise for specialty items on the ordering documents. We always use the least expensive shipping method between Fedex, UPS, US Postal, or freight. If you would like expedited shipping or if you are ordering outside of the lower 48 states and Canada please Contract Us for a shipping quote. We will provide the shipping costs and any other associated fee's as part of your quote. See our "Shipping & Returns" page for more information.

                        All expedited shipping options require you to Contract Us for a quote.

                          If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Contact Us for Availability" above the product price. Most of our items will ship within one or three business days.

                          Q. Will I have to pay sales tax on my order?
                          A.
                           We not charge sales tax for most US states. However we are required to collect taxes if we ship to any of the following CA, IL, NC, NJ, MA, ME, PA or WA.

                          Q. Why does my unit have a smell when I first get it? 
                          A.
                           Some customers will can smell carbon. Others do not depending on smell sensitivities. Some customers report that they smell it when they receive the unit. Most customers report that they no longer smell it after a few days. A very small set of customers with very sensitive sensories may smell it past the first week. Coconut Shell blend carbons have sometimes been described as a light buttery smell associated with popping popcorn.  Potassium Permanganate and Potassium Iodide will sometimes have smells associated with it, but as indicated most all customers report no longer smelling after the unit break phase, unless they have very sensitive smell.

                          Q. Why does my filter have scratches or marks on it making it look used?
                          A. We only ship brand new items that are manufactured, packaged and shipped directly from every manufacturer we represent. The metal endcaps on HEPA and Carbon filters are machine fabricated. Part of the machining process can cause varying degrees of scratches on it.  These are normal parts of the machining process and do not affect performance or efficiency.  Because the filters are installed inside of the unit and can not be seen visually, the manufacturers do not worry about having the surfaces refinished for esthetics. That would incur additional costs. 

                          Q. Why was my unit packed upside down in the box?
                          A.
                           When you order a unit that has casters/wheels on it, the manufacturers will always pack them upside down. This is a normal process. The units are not used as we only ship brand new units direct from the manufacturer. The reason for this process, is to relieve pressure off the casters/wheels to reduce the chance of damage during shipping. 

                          Q. How do I know which type of filter to order for my unit?
                          A.
                          If you are unsure what type of unit or filter you have, please contact us before placing an order. The easiest way to determine is to send us a picture of your unit/filter so we can assist you in choosing the correct ones. If you do not see your unit/filter on our site because it may be older/discontinued, please contact us as we sometimes can do custom orders on items we do not advertise. Our team is available to help you make the right choice before ordering. Please see our "Contact Us" page for all phone and email contact information. 

                          Q. I seem to react to the carbon. Why is that?
                          A. 
                          In a very small number of individuals, it has been reported that they have reactions like coughing, etc. Per mfgs this is related to the either the coconut shell blend in the carbon, potassium iodide, or potassium permanganate. While all of these things are over the counter items. Just like any thing else, reactions to these and other things are individual.  Give us a call to discuss if you have any questions at all.

                          Q. How do I cancel or change my order?
                          A.
                          As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. See our "Shipping & Returns" page for more information. 

                          Customer Reviews

                          Based on 1 review Write a review

                          We Also Recommend