Shipping & Returns
The following are the processes associated with shipping and delivering your product to you. Of course if you have any further questions, you can find them on our FAQ page, send us your question via email at Support@TheAirPurifierStore.com, fill out and submit our contact form found on our contact us page, or call us at (888) 861-5639. We'll be glad to answer any questions you have.
* Free Shipping Guarantee:
From time to time TheAirPurifierStore.com offers free shipping. When we do, the free shipping applies to lower 48 US states and Canada only unless otherwise noted. Shipping outside of the lower 48 states and Canada will have shipping fees and any other fee's/taxes required by other countries added.
- We will ship worldwide. Orders outside of the USA and Canada, require you to call us to take the order by phone. Shipping, taxes and fees applicable to your country will be provided in a quote.
- Free Shipping is only applicable when you keep the product. Otherwise, you are responsible for shipping the product back to the manufacturer and for the original shipping cost to you.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically confirm that it is in stock and available for shipment. If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail to assist in looking for alternative selections. If your item(s) are not on back order, we will process the charges and submit the order for shipment.
If the product you ordered is in stock, we will process the charges to your credit card. Your order will ship within 5-10 business days from the date of your order. Although most all of our items ship within 2-3 business days from the date of the order. Any customizations such as painting or custom configurations may take longer. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide to us when check out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Sales@TheAirPurifierStore.com
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@TheAirPurifierStore.com along with the damages noted with the delivery signature. We will process an exchange. Please see our Returns/Exchanges policy below.
Problems With Delivery:
- If we are unable to delivery to address for any reason such as address issue provided by customer, recipient declines delivery, attempled delivery requiring signature and customer does not pick up from delivery service, etc, we will pass on all costs/fees associated with failed delivery, including all return shipping costs, new reshipping costs to a corrected address, and failed delivery fees. We will attempt to contact you to resolve if we are notified by the delivery service before addtional delivery service fees and costs are charged by delivery company But in some cases UPS/Fedex will return packages without notifiying us such as when recipient at address declined delivery.
We offer a 30-day return policy that is easy and hassle free for you.
If you find your product is defective within 30 days of purchase, we will replace it as soon as possible and cover all shipping costs to and from your location for the return and replacement with the exact same item. There may be additional return/exchange rules specific to manufacturer(s) of the product(s) you are purchasing. They are listed at the bottom of this page if so.
You may cancel your order at any time or for any reason. If you have already placed an order and would like to cancel it, please contact us immediately by calling us (see "contact us" page) and request customer service. You can also submit a request using the contact form found on the "contact us" page. Make sure to put "Cancel My Order" + your Order # on first line of form in the message section of the form. You can also email us at Returns@TheAirPurifierStore.com with "Cancel My Order" & Order # in the subject line. We will do everything we can to stop your order from shipping, however we cannot guarantee this since we deal with manufacturers and some orders will come direct from manufacturer. We process/ship your order in the fastest way possible, our manufacturer or our warehouse. If we cannot stop your order from shipping, you will be responsible for all shipping and handling charges both for shipping to you and return shipping back to us. If you ordered a unit with a no return policy and it has already shipped, then you may not cancel/refund if it has shipped. Any customized orders are non-refundable. All orders cancelled after 48 hours are subject to a $25 administration fee, whether or not your order has shipped. Refunds will only be issued to the original credit card that you used when placing your order, with all shipping & handling changes and administration fee if applicable deducted. Free shipping for original order only applies if you keep your air purifier.
Please make sure to keep your original box and packing material for 30 days. If you need to return your product, it will faciliate a damage free return of your unit. Please check any manufacturer specific requirements/restrictions below. Returns must be in like new condition with no damage, in original packaging, with instructions and all accessories/inserts returned. If items returned are in less than new condition or missing original packaging, restocking fees will be assessed that are dependent on condition of the item returned and/or missing content. All returns must be completed within 30 days of purchase.
Returning products is easy. Simply follow these instructions:
- Email us at returns@TheAirPurifierStore.com with reason for return along with best way to reach you. We will promptly contact you with a Return Authorization Number. No returns will be accepted without our Return Authorization Number.
- We will also provide you with the appropriate address where to ship your return along with full shipping return instructions. Customer is responsible for return shipping and insuring for damage.
- There is a $25 restocking fee applicable to all returns.
- Once we have received your package we will inspect the contents. If the product is in satisfactory condition, we will refund the appropriate amount to the credit card used for your original purchase in accordance with our stated return policy plus manufacturer specific policies. Free shipping only applies if you keep the product, so original shipping costs will be deducted from refund along with restocking fee.
- All returned items, must be reviewed by manufacturer. Once return is approved by manufacturer, we will credt your account minus damages, restocking fees, shipping costs. Most refunds are processed within 1-2 weeks after recept of return. Airpura can take up to 30 days after reciept of return. We appreciate your patience.
All items are returnable with these exceptions:
- Replacement filters and pads
Manufacturer Specific Return, Cancellation, Exchange Policies:
Allerair: All above policies are in place. In addition there is a minimum restocking fee of 25% of purchase price regardless of condition for a return only.
Airpura: All above policies are in place. In addition there is a minimum restocking fee of 25% of purchase price regardless of condition for a return only.
Austin Air: All above policies are in place. In addition there is a $25 restocking fee per unit ordered for return without an exchange. Example: if you order 2 Austin Air purifiers and return both within 30 days, there would be a $50 restocking fee plus applicable shipping cost recovery.
Amaircare: There is a no return policy with all Amaircare products once they ship. We can only exchange for exact replacement of damaged products.
Airfree: There is a no return policy with all Airfree products once they ship. We can only exchange for exact replacement of damaged products.
Boneco: There is a no return policy with all Airfree products once they ship. We can only exchange for exact replacement of damaged products.