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FAQ

Below are some of the common air purifier, air cleaner, and other air filtration questions you might have. If you don't find an answer to your question please contact us and we will promptly assist you.

Q. How will I know when my item(s) have been shipped? 

A. We provide an email notifying you of shipment with a tracking number, so you can track the status by clicking the link. You can also vist the UPS or FedEx site directly to track using the tracking number we provide.

Q. Are all products on this site available in all countries? 

A. No.  Currently Boneco and Airfree are only available in the USA.

Q. Is free shipping and sales/discount coupons available to all countries.

A. No. Sales/Discount Coupons & Free shipping are only available in the lower 48 states of the USA and Canada, unless otherwise noted. Shipping to countries outside of Canada and the lower USA's 48 states will be calculated and confirmed with you before finalizing transaction.

Q. Whom do I contact if I need assistance?
A.
You have a few options. Please see our "Contact Us" page for all phone and email contact information. 

Q. What is our return policy?
A.
Please see our "Shipping & Returns" page.

Q. How safe is my personal  information when I place an order online?
A.
Every online transaction you make with us is fully secured and safe. We use the latest security technology to protect your information. You can read our privacy policy by visiting our Privacy Policy & Secure Shopping Page.

Q. Are the products we sell new and what is the warranty on them?
A.
We only sell NEW items on our websites unless clearly stated otherwise in a well defined clearance area that we are selling a returned item in perfectly new condition.  All new items come with the full manufacturer's warranties as stated on our product pages.

Q. How will I know if the item I ordered is on backorder or out of stock?
A.
We make every effort to get your order to you as soon as possible. In-stock items are generally shipped within 1-3 business days. If there is a problem with your order or we discover the item is back ordered, you will receive an email with more information and options. 

Q. What are my options for placing an order?
A.
You can place a secure order online yourself. Please call us or see our Contract Us page if you need help in ordering

Q. What are our shipping charges/methods?
A.
When we have a free shipping special, it only applies to orders within the contiguous U.S (the lower 48 states) and Canada, unless noted otherwise for specialty items on the ordering documents. We always use the least expensive shipping method between Fedex, UPS, US Postal, or freight. If you would like expedited shipping or if you are ordering outside of the lower 48 states and Canada please Contract Us for a shipping quote. We will provide the shipping costs and any other associated fee's as part of your quote. See our "Shipping & Returns" page for more information.

All expedited shipping options require you to Contract Us for a quote.

    If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Contact Us for Availability" above the product price. Most of our items will ship within one or three business days.

    Q. Will I have to pay sales tax on my order?
    A.
     There is no sales tax for your order for US orders.  If we ship to a California address and you order a product that is shipped directly by a California manufacturer or from a warehouse in California, we are required to collect California sales tax for that product.

    Q. How do I cancel or change my order?
    A.
    As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. See our "Shipping & Returns" page for more information.