Description
- Description
- Key Features and Benefits
- TECHNICAL SPECIFICATIONS
- FILTER MAINTENANCE
- SPEC SHEETS / MANUAL
- WHAT’S IN THE BOX
- Filters/Accessories
- Price Guarantee
- FAQ
KwiKool BioKool KWBIO1411 Air Scrubber
Medical Grade Portable Air conditioning
The KwikKool Biokool KWBIO1411 air scrubber with a nominal 1.1-ton or 13,800 BTU capabiliyt is the newest KwiKool Portable Cooling System in The BioKool Series. A water cooled hybrid air purifier and air condition. With its full-featured design, that combines air purification with 13,800 BTUs of air conditioning. The BioKool Series exclusive 4 point “air therapy” process cools, cleans, disinfects, and retards mold & microbe growth. This means that the KWBIO1411 model will clean 99.999% of all particulates greater than .03 microns in size and reduces microorganisms by irradiating the evaporator coil, airstream, and the internal surfaces of the evaporator chamber, all while controlling the temperature. The BioKool Series is quick and easy with its “plug and play” technology and has a patent-pending. From its hi-tech microprocessor controls and self-diagnostics to the long list of standard features (most of which are not even available in other brands of ordinary spot coolers), the BioKool Series is in a class by itself and will give you the clean cool space that you need.
Balanced Air Pressure for Maximum Efficiency
BioKool comes standard with Kwikool’s exclusive I/O Integral Condenser Dual Ducting that provides isolated and balanced air pressure within the space for maximum cooling efficiency. A single duct portable system creates a negative pressure in the conditioned space which draws in unprocessed air from outside the space. Balanced Air pressure is a must to create a clean environment and to prevent cross-contamination. The KWBIO1411 runs on a standard 115-volt/20-amp circuit and is equipped with an automatic restart to continue cooling after a power failure. The unit comes with an internal high lift condensate pump and a 5-gallon exterior condensate tank with float activated unit cut off for short-term use.
Unmatched Innovation
Introducing BioKool™ the latest addition to the exclusive Kwikool product line. With more than thirty units developed over the course of two decades, Kwikool is leading the industry in portable cooling systems with more innovations in spot cooling than any other brand. Today, they have achieved what others have not been able to do; provide a uniquely crafted solution provides everything medical administrators, clean room facilities, and laboratories have been searching for in a spot cooling system.
Emergency Temperature Control
BioKool™ IS the only solution of its caliber for emergency temperature control. As of today, there is no second runner-up. BioKool™ simultaneously cleans and disinfect while it cools. BioKool’s exclusive four-point “air therapy” process cools, cleans, disinfects, and retards mold and microbe growth thanks to the exclusive processes and materials.
In addition, BioKool™ contains a high static blower which facilitates precision airflow through a hermetically sealed four-inch-thick HEPA filter controlling particulates down to .03 microns
Air Quality Systems You Can Trust
As an added layer of protection, Internal UVC lights have been fitted inside each air chamber irradiating the cold air supply as well as the evaporator coil and the internal surfaces of the evaporator chamber. With a UVC light in place, microorganisms and pathogens are on the run.
The inside of the Biokool’s evaporator chamber has Kwikool’s exclusive smooth, non-porous, and UV resistant surface evaporator insulation. This smooth surface makes it more difficult for molds or other microbes from attaching to the insulation. It also repels moisture which aids in preventing microbe growth.
This state of the art BioKool™ unit provides maximum protection from 99.9% of contaminants found in inside and outside air. Our patent-pending design and dual condenser ducting maintain balanced air pressure within the room, keeping it cool, as long as you need it.
- Self Diagnosing System : Easy to troubleshoot if your unit detects an issue. Not only will it shut down automatically, but it will let off an alarm. You look at the code being displayed on the LCD screen and find it in the manual for steps on how to resolve.
- Built To Last : BioKool uses 304 stainless steel for the housing and heavy duty casters for the wheels, making it tough for industrial applications.
- Automatic Restart : If the power goes out for some reason, the unit is programed to power itself back on once the power is restored. It will continue to operate with the same settings prior to the outage.
- Benefits of Ducting Unit : Help to create a balanced air pressure by ducting the unit in your desired space. It will allow the unit to deliver more effective air cooling and purification. Both inlet / outlet are ductable and the it extends up to 25 feet. Ducting is not inlcuded with the unit and needs to be purchased additionally.
- Electronic Touch Panel : Simple one touch controls with the easy touch panel.
- Fan Speeds : low / medium / high. For best results, find the speed that works for you and leave on that speed for better effectiveness.
- Coverage : With a 460 CFM motor of direct airflow, this unit covers approx 500 sq ft of space at 6 air exchanges per hour.
- Warranty: Limited 1 year manufacturer warranty.
| COOLING CAPACITY | ||
| BTU/hr @ 95F at 60% RH | 13,800 (1-Ton) | |
| AIR PURIFICATION | ||
| HEPA Filter | 99.97% @ > .12 Microns | |
| UVC Light Wave Length | UVC 17 Watts / Max 85 Watts | |
| COMPRESSOR DATA | ||
| Compressor Type | Hermetic Rotary | |
| Operating Temperatures | 65-105F 50%RH | |
| Non-CFC Refrigerant | 410A | |
| FAN DATA | ||
| EVAPORATOR | ||
| Fan Type (Centrifugal) | Direct Drive | |
| Air Flow (CFM) | 460 / Single Speed | |
| Supply Air Data | Adjustable Vent | |
| Supply Air Chute Data (optional) | 2 - 5" Dia. x 16" Length | |
| CONDENSOR | ||
| Flow Regulation Valve .5" NPT | Automatic | |
| Inlet Water 85F-95F Exit GPM | 3 | |
| Inlet Water 75F-95F Exit GPM | 1.5 | |
| Inlet Water 65F-95F Exit GPM | 1 | |
| Inlet Water 55F-95F Exit GPM | .75 | |
| ELECTRICAL DATA | ||
| Power Supply (Volts) | 115V / Single Phase | |
| Current Consumption (Amps) | 11.2 | |
| Power Consumption (kW) | 1.16 | |
| Maximum Circuit Breaker (Amps) | 20 | |
| Recommended Breaker Size | 15 | |
| Minimum Circuit Ampacity (Amps) | 18.87 | |
| Min./Max. Voltage | 105-125 | |
| Power Cord Gauge/Length in Feet | 14 AWG / 6' | |
| Plug Configuration | NEMA 5-15 | |
| DIMENSIONAL DATA | ||
| Width x Length x Height (Inches) | 16" x 29" x 38" | |
| Weight (lbs) | 189 | |
| Shipping Weight (lbs) | 239 | |
| SAFETY DEVICE DATA | ||
| Compressor Overload | External | |
| Fan Motor Overload | Automatic Internal | |
| Evaporator Freeze-up | Hot Gas Bypass | |
| High Pressure Switch | Manual | |
| Low Pressure Switch | Auto | |
| Compressor Short Cycle | Yes | |
| Automatic Restart | Yes | |
| Condensate Pump Overflow | Yes | |
| Condensate Tank Overflow | Yes |
Find all the replacement filters & accessories for this unit by clicking here
Prefilter :
- Washable
- Replace as necessary
- Properly maintaining your pre filters will help extend the life of your hepa.
HEPA Filters:
- Recommended to change every 6 months or sooner if necessary
UV-C Bulb:
- Recommended to change every 15,000 hours of continuous use
- 1 x KwiKool BioKool KWBIO1411 Air Scrubber
- 1 x Owner's Manual
- 1 x Intitial Hepa Filter
- 1 x Intitial Pre Filter
- 1 x External 5 Gallon Condensate Tank
- 1 x Intitial UV-C Bulb
- Ceiling Mount Kit Optional as Additional Purchase
- Air Chute Kit Optional as Additional Purchase
The Air Purifier Store's Price Guarantee
At the Air Purifier Store, we work very hard to ensure that we offer the absolute best prices online. If you find another ecommerce online store that offers a lower advertised price than us within ninety (90) days of your original purchase date from us please let us know. We will refund the difference between your original purchase price from us and the lower priced item you find. We want you to feel 100% confident that you are getting the absolute best price on the internet for the product you are ordering. If you find that our own website has a lower advertised price for the same item you have ordered within 6 months of your original purchase date, we will refund the difference as well. NOTE: This does not included special sale promotions offered only via email or sms txt to discounted product listings on our site that are only accessible/visible from the email or SMS txt link.
To request your refund of the price difference for a competitor's exact same product simply e-mail us a link to the same product where you found a lower advertsied priced item that you purchased from our website, within 90 days of your purchase. For a product that you find on our site that is a lower advertised price than your original purchase price, simply email us the URL from our site of the identical product that you ordered from our site within 6 months of your purchase date. In either case, we will cheerfully process your credit.
The following are the eligibility requirements. In order to qualify for our 100% Price Guarantee:
- You must purchase the item from our website before requesting your Price Match Guarantee.
- We cannot compete with manufacturers who offer direct discounts lower than set MSRP price
- Promotions such as rebates, discount coupons, and buy one-get one free offers are not eligible.
- The item must be in stock on the competitors website.
- Must be exact product model match. Some lower cost deals are for older models that may look the same but have less functionality or performance.
- The competitor must be an online only store. They cannot have a retail location.
- When manufacturers increase prices on their direct website, we will not match any competitors who are still adevertising below required msrp. These dealers are in violation of pricing requirements and manufacturer will insist they adhere to set pricing guidelines and update their site.
- The website cannot be a clearance discounter website or an affliate marketing site. Discounter website examples are Amazon, Jet.com, Walmart Market Place, Overstock.
- Products and Models sold below mfg required pricing to be an authorized dealer are almost always sold by a non authorized dealer. You risk the mfg not recognizing the warranty. You should call the mfg before purchasing from these sources.
- Many times products sold on these sites are by non authorized dealers that bought stock from a company going out of business and reselling on these sites. So are likely older models, refurbished products, or returns that have been resealed in boxes and resold as new. Just beware.
- The website cannot be on a Auction website. Examples are ebay.com.
- Auction prices are variable so not eligible as well.
- The competitor must be an Authorized Distributor/Retailer for the product in question.
- Private party sales/transactions are not eligible.
- The Price Match Guarantee includes the item base price plus shipping charges. The bottom line price you would pay on our site compared to the bottom line price you would pay on qualified competitor's site.
- Also excluded are items being purchased wholesale or otherwise for purpose of resale, companies outside the USA, clearance, used or open boxsale items.
- **Currently Amaircare / Allerair / Envion / Simpure / Redypure / Membrane-solutions products are excluded from this price match guarantee
For any discount special coupon at our store, only one TheAirPurifierStore.com coupon per customer per order may be used. Coupons cannot be combined. Discount coupons or sales are only valid for the lower 48 states of the USA, unless otherwise noted.
Below are some of the common air purifier, air cleaner, and other air filtration questions you might have. If you don't find an answer to your question please contact us and we will promptly assist you.
Q. How will I know when my item(s) have been shipped?
A. We provide an email with a tracking number, so you can track the status by clicking the link. You can also visit the UPS or FedEx site directly to track using the tracking number we provide. During times is increased traffic, this can be delayed but your order may have already shipped. Please contact us if you are unsure.
Q. Are all products on this site available in all countries?
A. No. Currently Boneco and Airfree are only available in the USA.
Q. Is free shipping and sales/discount coupons available to all countries.
A. No. Sales/Discount Coupons & Free shipping are only available in the lower 48 states of the USA and Canada, unless otherwise noted. Shipping to countries outside of Canada and the lower USA's 48 states will be calculated and confirmed with you before finalizing transaction.
Q. What is our return policy?
A. Please see our "Shipping & Returns" page.
Q. What happens if my shipment gets lost or stolen and I never receive it?
A. Unfortunately these things do happen. We normally will suggest checking around the perimeter of your house, with neighbors, with your front desk or building manager just to see if the item was accidentally delivered nearby. In most cases, customers let us know they have found their delivery. In the case that you still cannot locate your shipment, although the tracking shows it was delivered please contact us. We will immediately escalate a ticket to the manufacturer to open an investigation with UPS / FedEx / other carrier to begin the investigation process. Generally these investigations can take between 1-2 weeks depending on the shipping carrier. They normally have to interview to driver, request proof of delivery and go through several other detailed steps. We cannot move forward towards a resolution until we have allowed the shipping carrier to conduct their full investigation and provide us with their findings. We appreciate your understanding.
Q. How safe is my personal information when I place an order online?
A. Every online transaction you make with us is fully secured and safe. We use the latest security technology to protect your information. You can read our privacy policy by visiting our Privacy Policy & Secure Shopping Page.
Q. Are the products we sell new and what is the warranty on them?
A. We only sell NEW items on our website. We ship directly from the manufacturer and each item is brand new. We do not sell refurbished or used units. All new items come with manufacturer's warranties as stated on our product pages (these can vary from manufacturer to manufacturer) and some require you to register your unit as stated in the manual. In the future we may offer open box units, which will be in new condition and clearly stated on the site.
Q. When I opened my box, my air purifier looks dirty with black/purple substance all over it. Is my air purifier used?
A. We only sell brand new air purifiers shipped directly from the manufacturer. Your unit always leaves the manufacturer in brand new condition. The black/purple substance on the surface is carbon residue / dust from either the coconut shell carbon or the activated zeolite. Coconut shell carbon dust tends to be black. While zeolite or activated carbon can appear purple. This is caused when the shipping company jostles the unit too much during shipping. Some residual or powder from the packed carbon filter inside your air purifier can get on the units outside. It happens very infrequently, but it does happen from time to time across all manufacturers. Just take rubbing alcohol on a soft cloth and rub the surface. The carbon residue / dust will come right off your unit so that it is in the new condition just like it left the manufacturer in.
Q. How will I know if the item I ordered is on backorder or out of stock?
A. We make every effort to get your order to you as soon as possible. Each manufacturer varies and is stated on our "Shipping & Returns" page. If there is a problem with your order or we discover the item is back ordered, you will receive an email with more information and options.
Q. Are expedited orders delivery days guaranteed?
A. No. Unfortunately UPS and Fedex do not guarantee shipments for expedited orders. There are elements outside if their control like weather that may impact the delivery day. So expedited orders are not guaranteed or refundable.
Q. My Austin Air Unit tag says it is an HM400 or HM200 but I ordered something else?
A. The HM400 and HM200 are actually part #'s. Not model #'s. The frame on each standard size unit is the same and will say HM400 on the tag no matter which standard size unit purchased and HM200 on the Jr model tag no matter which Jr unit purchased. The models are the name on the front label of the unit. For standard size units, the models are the Healthmate, Healthmate Plus, Bedroom Machine, or Allergy Machine. For Jr size units, the models are Healthmate Jr, Healthmate Jr Plus, Allergy Machine Jr, or Baby Air Purifier. You can make sure you have the correct filters for the model you ordered by opening the filter access door on the bottom of your unit. The filter type corresponding to your model name on the label and will be visible on the edge of the filters. We use the part #'s in our descriptions and titles because many people associate those with the models.
Q. What are our shipping charges/methods?
A. When we have a free shipping special, it only applies to orders within the contiguous U.S (the lower 48 states) and Canada, unless noted otherwise for specialty items on the ordering documents. We always use the least expensive shipping method between Fedex, UPS, US Postal, or freight. If you would like expedited shipping or if you are ordering outside of the lower 48 states and Canada please Contract Us for a shipping quote. We will provide the shipping costs and any other associated fee's as part of your quote. See our "Shipping & Returns" page for more information.
All expedited shipping options require you to Contract Us for a quote.
If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Contact Us for Availability" above the product price. Most of our items will ship within one or three business days.
Q. Will I have to pay sales tax on my order?
A. We not charge sales tax for most US states. However we are required to collect taxes if we ship to any of the following CA, IL, NC, NJ, MA, ME, PA or WA.
Q. Why does my unit have a smell when I first get it?
A. Some customers will can smell carbon. Others do not depending on smell sensitivities. Some customers report that they smell it when they receive the unit. Most customers report that they no longer smell it after a few days. A very small set of customers with very sensitive sensories may smell it past the first week. Coconut Shell blend carbons have sometimes been described as a light buttery smell associated with popping popcorn. Potassium Permanganate and Potassium Iodide will sometimes have smells associated with it, but as indicated most all customers report no longer smelling after the unit break phase, unless they have very sensitive smell.
Q. Why does my filter have scratches or marks on it making it look used?
A. We only ship brand new items that are manufactured, packaged and shipped directly from every manufacturer we represent. The metal endcaps on HEPA and Carbon filters are machine fabricated. Part of the machining process can cause varying degrees of scratches on it. These are normal parts of the machining process and do not affect performance or efficiency. Because the filters are installed inside of the unit and can not be seen visually, the manufacturers do not worry about having the surfaces refinished for esthetics. That would incur additional costs.
Q. Why was my unit packed upside down in the box?
A. When you order a unit that has casters/wheels on it, the manufacturers will always pack them upside down. This is a normal process. The units are not used as we only ship brand new units direct from the manufacturer. The reason for this process, is to relieve pressure off the casters/wheels to reduce the chance of damage during shipping.
Q. How do I know which type of filter to order for my unit?
A. If you are unsure what type of unit or filter you have, please contact us before placing an order. The easiest way to determine is to send us a picture of your unit/filter so we can assist you in choosing the correct ones. If you do not see your unit/filter on our site because it may be older/discontinued, please contact us as we sometimes can do custom orders on items we do not advertise. Our team is available to help you make the right choice before ordering. Please see our "Contact Us" page for all phone and email contact information.
Q. I seem to react to the carbon. Why is that?
A. In a very small number of individuals, it has been reported that they have reactions like coughing, etc. Per mfgs this is related to the either the coconut shell blend in the carbon, potassium iodide, or potassium permanganate. While all of these things are over the counter items. Just like any thing else, reactions to these and other things are individual. Give us a call to discuss if you have any questions at all.
Q. How do I cancel or change my order?
A. As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. See our "Shipping & Returns" page for more information.
Description
- Description
- Key Features and Benefits
- TECHNICAL SPECIFICATIONS
- FILTER MAINTENANCE
- SPEC SHEETS / MANUAL
- WHAT’S IN THE BOX
- Filters/Accessories
- Price Guarantee
- FAQ
KwiKool BioKool KWBIO1411 Air Scrubber
Medical Grade Portable Air conditioning
The KwikKool Biokool KWBIO1411 air scrubber with a nominal 1.1-ton or 13,800 BTU capabiliyt is the newest KwiKool Portable Cooling System in The BioKool Series. A water cooled hybrid air purifier and air condition. With its full-featured design, that combines air purification with 13,800 BTUs of air conditioning. The BioKool Series exclusive 4 point “air therapy” process cools, cleans, disinfects, and retards mold & microbe growth. This means that the KWBIO1411 model will clean 99.999% of all particulates greater than .03 microns in size and reduces microorganisms by irradiating the evaporator coil, airstream, and the internal surfaces of the evaporator chamber, all while controlling the temperature. The BioKool Series is quick and easy with its “plug and play” technology and has a patent-pending. From its hi-tech microprocessor controls and self-diagnostics to the long list of standard features (most of which are not even available in other brands of ordinary spot coolers), the BioKool Series is in a class by itself and will give you the clean cool space that you need.
Balanced Air Pressure for Maximum Efficiency
BioKool comes standard with Kwikool’s exclusive I/O Integral Condenser Dual Ducting that provides isolated and balanced air pressure within the space for maximum cooling efficiency. A single duct portable system creates a negative pressure in the conditioned space which draws in unprocessed air from outside the space. Balanced Air pressure is a must to create a clean environment and to prevent cross-contamination. The KWBIO1411 runs on a standard 115-volt/20-amp circuit and is equipped with an automatic restart to continue cooling after a power failure. The unit comes with an internal high lift condensate pump and a 5-gallon exterior condensate tank with float activated unit cut off for short-term use.
Unmatched Innovation
Introducing BioKool™ the latest addition to the exclusive Kwikool product line. With more than thirty units developed over the course of two decades, Kwikool is leading the industry in portable cooling systems with more innovations in spot cooling than any other brand. Today, they have achieved what others have not been able to do; provide a uniquely crafted solution provides everything medical administrators, clean room facilities, and laboratories have been searching for in a spot cooling system.
Emergency Temperature Control
BioKool™ IS the only solution of its caliber for emergency temperature control. As of today, there is no second runner-up. BioKool™ simultaneously cleans and disinfect while it cools. BioKool’s exclusive four-point “air therapy” process cools, cleans, disinfects, and retards mold and microbe growth thanks to the exclusive processes and materials.
In addition, BioKool™ contains a high static blower which facilitates precision airflow through a hermetically sealed four-inch-thick HEPA filter controlling particulates down to .03 microns
Air Quality Systems You Can Trust
As an added layer of protection, Internal UVC lights have been fitted inside each air chamber irradiating the cold air supply as well as the evaporator coil and the internal surfaces of the evaporator chamber. With a UVC light in place, microorganisms and pathogens are on the run.
The inside of the Biokool’s evaporator chamber has Kwikool’s exclusive smooth, non-porous, and UV resistant surface evaporator insulation. This smooth surface makes it more difficult for molds or other microbes from attaching to the insulation. It also repels moisture which aids in preventing microbe growth.
This state of the art BioKool™ unit provides maximum protection from 99.9% of contaminants found in inside and outside air. Our patent-pending design and dual condenser ducting maintain balanced air pressure within the room, keeping it cool, as long as you need it.
- Self Diagnosing System : Easy to troubleshoot if your unit detects an issue. Not only will it shut down automatically, but it will let off an alarm. You look at the code being displayed on the LCD screen and find it in the manual for steps on how to resolve.
- Built To Last : BioKool uses 304 stainless steel for the housing and heavy duty casters for the wheels, making it tough for industrial applications.
- Automatic Restart : If the power goes out for some reason, the unit is programed to power itself back on once the power is restored. It will continue to operate with the same settings prior to the outage.
- Benefits of Ducting Unit : Help to create a balanced air pressure by ducting the unit in your desired space. It will allow the unit to deliver more effective air cooling and purification. Both inlet / outlet are ductable and the it extends up to 25 feet. Ducting is not inlcuded with the unit and needs to be purchased additionally.
- Electronic Touch Panel : Simple one touch controls with the easy touch panel.
- Fan Speeds : low / medium / high. For best results, find the speed that works for you and leave on that speed for better effectiveness.
- Coverage : With a 460 CFM motor of direct airflow, this unit covers approx 500 sq ft of space at 6 air exchanges per hour.
- Warranty: Limited 1 year manufacturer warranty.
| COOLING CAPACITY | ||
| BTU/hr @ 95F at 60% RH | 13,800 (1-Ton) | |
| AIR PURIFICATION | ||
| HEPA Filter | 99.97% @ > .12 Microns | |
| UVC Light Wave Length | UVC 17 Watts / Max 85 Watts | |
| COMPRESSOR DATA | ||
| Compressor Type | Hermetic Rotary | |
| Operating Temperatures | 65-105F 50%RH | |
| Non-CFC Refrigerant | 410A | |
| FAN DATA | ||
| EVAPORATOR | ||
| Fan Type (Centrifugal) | Direct Drive | |
| Air Flow (CFM) | 460 / Single Speed | |
| Supply Air Data | Adjustable Vent | |
| Supply Air Chute Data (optional) | 2 - 5" Dia. x 16" Length | |
| CONDENSOR | ||
| Flow Regulation Valve .5" NPT | Automatic | |
| Inlet Water 85F-95F Exit GPM | 3 | |
| Inlet Water 75F-95F Exit GPM | 1.5 | |
| Inlet Water 65F-95F Exit GPM | 1 | |
| Inlet Water 55F-95F Exit GPM | .75 | |
| ELECTRICAL DATA | ||
| Power Supply (Volts) | 115V / Single Phase | |
| Current Consumption (Amps) | 11.2 | |
| Power Consumption (kW) | 1.16 | |
| Maximum Circuit Breaker (Amps) | 20 | |
| Recommended Breaker Size | 15 | |
| Minimum Circuit Ampacity (Amps) | 18.87 | |
| Min./Max. Voltage | 105-125 | |
| Power Cord Gauge/Length in Feet | 14 AWG / 6' | |
| Plug Configuration | NEMA 5-15 | |
| DIMENSIONAL DATA | ||
| Width x Length x Height (Inches) | 16" x 29" x 38" | |
| Weight (lbs) | 189 | |
| Shipping Weight (lbs) | 239 | |
| SAFETY DEVICE DATA | ||
| Compressor Overload | External | |
| Fan Motor Overload | Automatic Internal | |
| Evaporator Freeze-up | Hot Gas Bypass | |
| High Pressure Switch | Manual | |
| Low Pressure Switch | Auto | |
| Compressor Short Cycle | Yes | |
| Automatic Restart | Yes | |
| Condensate Pump Overflow | Yes | |
| Condensate Tank Overflow | Yes |
Find all the replacement filters & accessories for this unit by clicking here
Prefilter :
- Washable
- Replace as necessary
- Properly maintaining your pre filters will help extend the life of your hepa.
HEPA Filters:
- Recommended to change every 6 months or sooner if necessary
UV-C Bulb:
- Recommended to change every 15,000 hours of continuous use
- 1 x KwiKool BioKool KWBIO1411 Air Scrubber
- 1 x Owner's Manual
- 1 x Intitial Hepa Filter
- 1 x Intitial Pre Filter
- 1 x External 5 Gallon Condensate Tank
- 1 x Intitial UV-C Bulb
- Ceiling Mount Kit Optional as Additional Purchase
- Air Chute Kit Optional as Additional Purchase
The Air Purifier Store's Price Guarantee
At the Air Purifier Store, we work very hard to ensure that we offer the absolute best prices online. If you find another ecommerce online store that offers a lower advertised price than us within ninety (90) days of your original purchase date from us please let us know. We will refund the difference between your original purchase price from us and the lower priced item you find. We want you to feel 100% confident that you are getting the absolute best price on the internet for the product you are ordering. If you find that our own website has a lower advertised price for the same item you have ordered within 6 months of your original purchase date, we will refund the difference as well. NOTE: This does not included special sale promotions offered only via email or sms txt to discounted product listings on our site that are only accessible/visible from the email or SMS txt link.
To request your refund of the price difference for a competitor's exact same product simply e-mail us a link to the same product where you found a lower advertsied priced item that you purchased from our website, within 90 days of your purchase. For a product that you find on our site that is a lower advertised price than your original purchase price, simply email us the URL from our site of the identical product that you ordered from our site within 6 months of your purchase date. In either case, we will cheerfully process your credit.
The following are the eligibility requirements. In order to qualify for our 100% Price Guarantee:
- You must purchase the item from our website before requesting your Price Match Guarantee.
- We cannot compete with manufacturers who offer direct discounts lower than set MSRP price
- Promotions such as rebates, discount coupons, and buy one-get one free offers are not eligible.
- The item must be in stock on the competitors website.
- Must be exact product model match. Some lower cost deals are for older models that may look the same but have less functionality or performance.
- The competitor must be an online only store. They cannot have a retail location.
- When manufacturers increase prices on their direct website, we will not match any competitors who are still adevertising below required msrp. These dealers are in violation of pricing requirements and manufacturer will insist they adhere to set pricing guidelines and update their site.
- The website cannot be a clearance discounter website or an affliate marketing site. Discounter website examples are Amazon, Jet.com, Walmart Market Place, Overstock.
- Products and Models sold below mfg required pricing to be an authorized dealer are almost always sold by a non authorized dealer. You risk the mfg not recognizing the warranty. You should call the mfg before purchasing from these sources.
- Many times products sold on these sites are by non authorized dealers that bought stock from a company going out of business and reselling on these sites. So are likely older models, refurbished products, or returns that have been resealed in boxes and resold as new. Just beware.
- The website cannot be on a Auction website. Examples are ebay.com.
- Auction prices are variable so not eligible as well.
- The competitor must be an Authorized Distributor/Retailer for the product in question.
- Private party sales/transactions are not eligible.
- The Price Match Guarantee includes the item base price plus shipping charges. The bottom line price you would pay on our site compared to the bottom line price you would pay on qualified competitor's site.
- Also excluded are items being purchased wholesale or otherwise for purpose of resale, companies outside the USA, clearance, used or open boxsale items.
- **Currently Amaircare / Allerair / Envion / Simpure / Redypure / Membrane-solutions products are excluded from this price match guarantee
For any discount special coupon at our store, only one TheAirPurifierStore.com coupon per customer per order may be used. Coupons cannot be combined. Discount coupons or sales are only valid for the lower 48 states of the USA, unless otherwise noted.
Below are some of the common air purifier, air cleaner, and other air filtration questions you might have. If you don't find an answer to your question please contact us and we will promptly assist you.
Q. How will I know when my item(s) have been shipped?
A. We provide an email with a tracking number, so you can track the status by clicking the link. You can also visit the UPS or FedEx site directly to track using the tracking number we provide. During times is increased traffic, this can be delayed but your order may have already shipped. Please contact us if you are unsure.
Q. Are all products on this site available in all countries?
A. No. Currently Boneco and Airfree are only available in the USA.
Q. Is free shipping and sales/discount coupons available to all countries.
A. No. Sales/Discount Coupons & Free shipping are only available in the lower 48 states of the USA and Canada, unless otherwise noted. Shipping to countries outside of Canada and the lower USA's 48 states will be calculated and confirmed with you before finalizing transaction.
Q. What is our return policy?
A. Please see our "Shipping & Returns" page.
Q. What happens if my shipment gets lost or stolen and I never receive it?
A. Unfortunately these things do happen. We normally will suggest checking around the perimeter of your house, with neighbors, with your front desk or building manager just to see if the item was accidentally delivered nearby. In most cases, customers let us know they have found their delivery. In the case that you still cannot locate your shipment, although the tracking shows it was delivered please contact us. We will immediately escalate a ticket to the manufacturer to open an investigation with UPS / FedEx / other carrier to begin the investigation process. Generally these investigations can take between 1-2 weeks depending on the shipping carrier. They normally have to interview to driver, request proof of delivery and go through several other detailed steps. We cannot move forward towards a resolution until we have allowed the shipping carrier to conduct their full investigation and provide us with their findings. We appreciate your understanding.
Q. How safe is my personal information when I place an order online?
A. Every online transaction you make with us is fully secured and safe. We use the latest security technology to protect your information. You can read our privacy policy by visiting our Privacy Policy & Secure Shopping Page.
Q. Are the products we sell new and what is the warranty on them?
A. We only sell NEW items on our website. We ship directly from the manufacturer and each item is brand new. We do not sell refurbished or used units. All new items come with manufacturer's warranties as stated on our product pages (these can vary from manufacturer to manufacturer) and some require you to register your unit as stated in the manual. In the future we may offer open box units, which will be in new condition and clearly stated on the site.
Q. When I opened my box, my air purifier looks dirty with black/purple substance all over it. Is my air purifier used?
A. We only sell brand new air purifiers shipped directly from the manufacturer. Your unit always leaves the manufacturer in brand new condition. The black/purple substance on the surface is carbon residue / dust from either the coconut shell carbon or the activated zeolite. Coconut shell carbon dust tends to be black. While zeolite or activated carbon can appear purple. This is caused when the shipping company jostles the unit too much during shipping. Some residual or powder from the packed carbon filter inside your air purifier can get on the units outside. It happens very infrequently, but it does happen from time to time across all manufacturers. Just take rubbing alcohol on a soft cloth and rub the surface. The carbon residue / dust will come right off your unit so that it is in the new condition just like it left the manufacturer in.
Q. How will I know if the item I ordered is on backorder or out of stock?
A. We make every effort to get your order to you as soon as possible. Each manufacturer varies and is stated on our "Shipping & Returns" page. If there is a problem with your order or we discover the item is back ordered, you will receive an email with more information and options.
Q. Are expedited orders delivery days guaranteed?
A. No. Unfortunately UPS and Fedex do not guarantee shipments for expedited orders. There are elements outside if their control like weather that may impact the delivery day. So expedited orders are not guaranteed or refundable.
Q. My Austin Air Unit tag says it is an HM400 or HM200 but I ordered something else?
A. The HM400 and HM200 are actually part #'s. Not model #'s. The frame on each standard size unit is the same and will say HM400 on the tag no matter which standard size unit purchased and HM200 on the Jr model tag no matter which Jr unit purchased. The models are the name on the front label of the unit. For standard size units, the models are the Healthmate, Healthmate Plus, Bedroom Machine, or Allergy Machine. For Jr size units, the models are Healthmate Jr, Healthmate Jr Plus, Allergy Machine Jr, or Baby Air Purifier. You can make sure you have the correct filters for the model you ordered by opening the filter access door on the bottom of your unit. The filter type corresponding to your model name on the label and will be visible on the edge of the filters. We use the part #'s in our descriptions and titles because many people associate those with the models.
Q. What are our shipping charges/methods?
A. When we have a free shipping special, it only applies to orders within the contiguous U.S (the lower 48 states) and Canada, unless noted otherwise for specialty items on the ordering documents. We always use the least expensive shipping method between Fedex, UPS, US Postal, or freight. If you would like expedited shipping or if you are ordering outside of the lower 48 states and Canada please Contract Us for a shipping quote. We will provide the shipping costs and any other associated fee's as part of your quote. See our "Shipping & Returns" page for more information.
All expedited shipping options require you to Contract Us for a quote.
If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Contact Us for Availability" above the product price. Most of our items will ship within one or three business days.
Q. Will I have to pay sales tax on my order?
A. We not charge sales tax for most US states. However we are required to collect taxes if we ship to any of the following CA, IL, NC, NJ, MA, ME, PA or WA.
Q. Why does my unit have a smell when I first get it?
A. Some customers will can smell carbon. Others do not depending on smell sensitivities. Some customers report that they smell it when they receive the unit. Most customers report that they no longer smell it after a few days. A very small set of customers with very sensitive sensories may smell it past the first week. Coconut Shell blend carbons have sometimes been described as a light buttery smell associated with popping popcorn. Potassium Permanganate and Potassium Iodide will sometimes have smells associated with it, but as indicated most all customers report no longer smelling after the unit break phase, unless they have very sensitive smell.
Q. Why does my filter have scratches or marks on it making it look used?
A. We only ship brand new items that are manufactured, packaged and shipped directly from every manufacturer we represent. The metal endcaps on HEPA and Carbon filters are machine fabricated. Part of the machining process can cause varying degrees of scratches on it. These are normal parts of the machining process and do not affect performance or efficiency. Because the filters are installed inside of the unit and can not be seen visually, the manufacturers do not worry about having the surfaces refinished for esthetics. That would incur additional costs.
Q. Why was my unit packed upside down in the box?
A. When you order a unit that has casters/wheels on it, the manufacturers will always pack them upside down. This is a normal process. The units are not used as we only ship brand new units direct from the manufacturer. The reason for this process, is to relieve pressure off the casters/wheels to reduce the chance of damage during shipping.
Q. How do I know which type of filter to order for my unit?
A. If you are unsure what type of unit or filter you have, please contact us before placing an order. The easiest way to determine is to send us a picture of your unit/filter so we can assist you in choosing the correct ones. If you do not see your unit/filter on our site because it may be older/discontinued, please contact us as we sometimes can do custom orders on items we do not advertise. Our team is available to help you make the right choice before ordering. Please see our "Contact Us" page for all phone and email contact information.
Q. I seem to react to the carbon. Why is that?
A. In a very small number of individuals, it has been reported that they have reactions like coughing, etc. Per mfgs this is related to the either the coconut shell blend in the carbon, potassium iodide, or potassium permanganate. While all of these things are over the counter items. Just like any thing else, reactions to these and other things are individual. Give us a call to discuss if you have any questions at all.
Q. How do I cancel or change my order?
A. As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. See our "Shipping & Returns" page for more information.