Description
- Description
- Key Features and Benefits
- TECHNICAL SPECIFICATIONS
- FILTER MAINTENANCE
- SPEC SHEETS / MANUAL
- WHAT’S IN THE BOX
- Filters/Accessories
- Price Guarantee
- FAQ
KwiKool BioKool KBIO1411 Air Scrubber
The KwiKool BioKool KBIO1411 Air Scrubber is a cutting edge unit that is not only an air scrubber but also a portable cooling air conditioner. Normally portable air cooling systems are known to pollute the air due to mold and other microbes growing on the cooling coils in combination with poor filtration. This is not ideal for anyone's overall health, and certainly not desired in hospitals, ICU's, laboratories or other commercial applications.
The CDC will recommend at least four lines of defense against infection: purification, filtration, dilution and pressure. The KwiKool BioKool KBIO1411 Air Scrubber covers all four of those requirements giving healthcare facilities peace of mind that they can meet their institutions guidelines and provide their patients/employees cleaner air. By combining 13,800 BTUs of air conditioning with the use of a pre filter, hospital grade HEPA and UV-C technology it cools, cleans, disinfects, and retards mold & microbe growth.
When running on high with its 460 CFM, this unit can scrub the air 6 times per hour in approx a 500 sq ft space with 9 ft ceilings. Made of stainless steel in the USA, it is sanitary and sturdy. The steel is built to last in more industrial applications and to help control the temperature of the air. It can be used as a standalone portable unit, or with the purchase of the additional ceiling kit it can be ducted and mounted.
- Self Diagnosing System : Easy to troubleshoot if your unit detects an issue. Not only will it shut down automatically, but it will let off an alarm. You look at the code being displayed on the LCD screen and find it in the manual for steps on how to resolve.
- Built To Last : BioKool uses 304 stainless steel for the housing and heavy duty casters for the wheels, making it tough for industrial applications.
- Automatic Restart : If the power goes out for some reason, the unit is programed to power itself back on once the power is restored. It will continue to operate with the same settings prior to the outage.
- Benefits of Ducting Unit : Help to create a balanced air pressure by ducting the unit in your desired space. It will allow the unit to deliver more effective air cooling and purification. Both inlet / outlet are ductable and the it extends up to 25 feet. Ducting is not inlcuded with the unit and needs to be purchased additionally.
- Electronic Touch Panel : Simple one touch controls with the easy touch panel.
- Fan Speeds : low / medium / high. For best results, find the speed that works for you and leave on that speed for better effectiveness.
- Coverage : With a 460 CFM motor of direct airflow, this unit covers approx 500 sq ft of space at 6 air exchanges per hour.
- Warranty: Limited 1 year manufacturer warranty.
- BTU/hr at 95°F 60% RH: 13,800 / 1 - Ton
- Hepa Filter: 99.999% down to .12 microns in size
- UVC Wave Length : UVC 30 watts / Max 85 watts
- Compressor Type: Hermetic Rotary
- Operating Temperature: 65° - 105°F 50% RH
- Non-CFC Refrigerant: 410A
- Evaporator Fan Type (Centrifugal): Direct Drive
- Evaporator Air Flow (CFM): 460 / Single Speed
- Evaporator Supply Air Data: Adjustable Vent
- Evaporator Supply Air Chute Data (Optional kit): 2-5" dia x 16" length
- I/O Integral Condenser - In/Out: Balanced air flow
- Condenser Fan Type (Centrifugal): Direct Drive
- Condenser Air Flow (CFM): 700 on high
- Condenser Duct Data (Optional) : 2 - 12" dia x 8" length
- Condenser Maximum Duct Length : 25 feet
- Power Supply : 115V / Single Phase
- Current Consumption : 14.7 Amps
- Power Consumption : 1.55 KW
- Max Circuit Breaker : 20 Amps
- Recommended breaker size : 15 Amps
- Min / Max Voltage:105 - 125
- Power Cord Guage / Length : 14 AWG / 6 Ft
- Plug Type: NEMA 5 - 15
- Dimensions: 16.325" W x 43.25" L x 37.75" H
- Weight / Shipping Weight: 230 lbs / 265 lbs
- Decibels Levels : xx to xx
- Safety Certifications:ETL Certified
- Compressor Overload: External
- Fan Motor Overload: Auto Internal
- Evaporator Freeze-Up: Hot Gas Bypass & Fan Cycling
- High Pressure Switch: Manual
- Low Pressure Switch: Auto
- Compressor Short Cycle: Yes
- Automatic Restart: Yes
- Condensate Pump Overflow: Yes
- Condensate Tank Overflow: Yes
Find all the replacement filters & accessories for this unit by clicking here
Prefilter :
- Washable
- Replace as necessary
- Properly maintaining your pre filters will help extend the life of your hepa.
HEPA Filters:
- Recommended to change every 6 months or sooner if necessary
UV-C Bulb:
- Recommended to change every 15,000 hours of continuous use
- 1 x KwiKool BioKool KBIO1411 Air Scrubber
- 1 x Owner's Manual
- 1 x Intitial Hepa Filter
- 1 x Intitial Pre Filter
- 1 x External 5 Gallon Condensate Tank
- 1 x Intitial UV-C Bulb
- Ceiling Mount Kit Optional as Additional Purchase
- Air Chute Kit Optional as Additional Purchase
We carry the filters and accessories available for most manufacturers and air purifier models we carry on our website. That includes discontinued models. If you don't see the filters you are looking for, just call us at 888-861-5639 or click on our Contact Us page for other ways you can contact us and we will be happy to check for you.
Click on the manufacturer below for the filters or accessories you are looking for.
The Air Purifier Store's Price Guarantee
At the Air Purifier Store, we work very hard to ensure that we offer the absolute best prices online. If you find another ecommerce online store that offers a lower advertised price than us within ninety (90) days of your original purchase date from us please let us know. We will refund the difference between your original purchase price from us and the lower priced item you find. We want you to feel 100% confident that you are getting the absolute best price on the internet for the product you are ordering. If you find that our own website has a lower advertised price for the same item you have ordered within 6 months of your original purchase date, we will refund the difference as well. NOTE: This does not included special sale promotions offered only via email or sms txt to discounted product listings on our site that are only accessible/visible from the email or SMS txt link.
To request your refund of the price difference for a competitor's exact same product simply e-mail us a link to the same product where you found a lower advertsied priced item that you purchased from our website, within 90 days of your purchase. For a product that you find on our site that is a lower advertised price than your original purchase price, simply email us the URL from our site of the identical product that you ordered from our site within 6 months of your purchase date. In either case, we will cheerfully process your credit.
The following are the eligibility requirements. In order to qualify for our 100% Price Guarantee:
- You must purchase the item from our website before requesting your Price Match Guarantee.
- We cannot compete with manufacturers who offer direct discounts lower than set MSRP price
- Promotions such as rebates, discount coupons, and buy one-get one free offers are not eligible.
- The item must be in stock on the competitors website.
- Must be exact product model match. Some lower cost deals are for older models that may look the same but have less functionality or performance.
- The competitor must be an online only store. They cannot have a retail location.
- When manufacturers increase prices on their direct website, we will not match any competitors who are still adevertising below required msrp. These dealers are in violation of pricing requirements and manufacturer will insist they adhere to set pricing guidelines and update their site.
- The website cannot be a clearance discounter website or an affliate marketing site. Discounter website examples are Amazon, Jet.com, Walmart Market Place, Overstock.
- Products and Models sold below mfg required pricing to be an authorized dealer are almost always sold by a non authorized dealer. You risk the mfg not recognizing the warranty. You should call the mfg before purchasing from these sources.
- Many times products sold on these sites are by non authorized dealers that bought stock from a company going out of business and reselling on these sites. So are likely older models, refurbished products, or returns that have been resealed in boxes and resold as new. Just beware.
- The website cannot be on a Auction website. Examples are ebay.com.
- Auction prices are variable so not eligible as well.
- The competitor must be an Authorized Distributor/Retailer for the product in question.
- Private party sales/transactions are not eligible.
- The Price Match Guarantee includes the item base price plus shipping charges. The bottom line price you would pay on our site compared to the bottom line price you would pay on qualified competitor's site.
- Also excluded are items being purchased wholesale or otherwise for purpose of resale, companies outside the USA, clearance, used or open boxsale items.
- **Currently Allerair / Envion / Simpure / Redypure / Membrane-solutions products are excluded from this price match guarantee
For any discount special coupon at our store, only one TheAirPurifierStore.com coupon per customer per order may be used. Coupons cannot be combined. Discount coupons or sales are only valid for the lower 48 states of the USA, unless otherwise noted.
Below are some of the common air purifier, air cleaner, and other air filtration questions you might have. If you don't find an answer to your question please contact us and we will promptly assist you.
Q. How will I know when my item(s) have been shipped?
A. We provide an email with a tracking number, so you can track the status by clicking the link. You can also visit the UPS or FedEx site directly to track using the tracking number we provide. During times is increased traffic, this can be delayed but your order may have already shipped. Please contact us if you are unsure.
Q. Are all products on this site available in all countries?
A. No. Currently Boneco and Airfree are only available in the USA.
Q. Is free shipping and sales/discount coupons available to all countries.
A. No. Sales/Discount Coupons & Free shipping are only available in the lower 48 states of the USA and Canada, unless otherwise noted. Shipping to countries outside of Canada and the lower USA's 48 states will be calculated and confirmed with you before finalizing transaction.
Q. What is our return policy?
A. Please see our "Shipping & Returns" page.
Q. What happens if my shipment gets lost or stolen and I never receive it?
A. Unfortunately these things do happen. We normally will suggest checking around the perimeter of your house, with neighbors, with your front desk or building manager just to see if the item was accidentally delivered nearby. In most cases, customers let us know they have found their delivery. In the case that you still cannot locate your shipment, although the tracking shows it was delivered please contact us. We will immediately escalate a ticket to the manufacturer to open an investigation with UPS / FedEx / other carrier to begin the investigation process. Generally these investigations can take between 1-2 weeks depending on the shipping carrier. They normally have to interview to driver, request proof of delivery and go through several other detailed steps. We cannot move forward towards a resolution until we have allowed the shipping carrier to conduct their full investigation and provide us with their findings. We appreciate your understanding.
Q. How safe is my personal information when I place an order online?
A. Every online transaction you make with us is fully secured and safe. We use the latest security technology to protect your information. You can read our privacy policy by visiting our Privacy Policy & Secure Shopping Page.
Q. Are the products we sell new and what is the warranty on them?
A. We only sell NEW items on our website. We ship directly from the manufacturer and each item is brand new. We do not sell refurbished or used units. All new items come with manufacturer's warranties as stated on our product pages (these can vary from manufacturer to manufacturer) and some require you to register your unit as stated in the manual. In the future we may offer open box units, which will be in new condition and clearly stated on the site.
Q. When I opened my box, my air purifier was dirty with black substance all over it. Is my air purifier used?
A. We only sell brand new air purifiers shipped directly from the manufacturer. Your unit always leaves the manufacturer in brand new condition. The black substance on the surface is carbon residue / dust. This is caused when the shipping company jostles the unit too much during shipping. Some residual or powder from the packed carbon filter inside your air purifier can get on the units outside. It happens very infrequently, but it does happen from time to time across all manufacturers. Just take rubbing alcohol on a soft cloth and rub the surface. The carbon residue / dust will come right off your unit so that it is in the new condition just like it left the manufacturer in.
Q. How will I know if the item I ordered is on backorder or out of stock?
A. We make every effort to get your order to you as soon as possible. Each manufacturer varies and is stated on our "Shipping & Returns" page. If there is a problem with your order or we discover the item is back ordered, you will receive an email with more information and options.
Q. Are expedited orders delivery days guaranteed?
A. No. Unfortunately UPS and Fedex do not guarantee shipments for expedited orders. There are elements outside if their control like weather that may impact the delivery day. So expedited orders are not guaranteed or refundable.
Q. My Austin Air Unit tag says it is an HM400 or HM200 but I ordered something else?
A. The HM400 and HM200 are actually part #'s. Not model #'s. The frame on each standard size unit is the same and will say HM400 on the tag no matter which standard size unit purchased and HM200 on the Jr model tag no matter which Jr unit purchased. The models are the name on the front label of the unit. For standard size units, the models are the Healthmate, Healthmate Plus, Bedroom Machine, or Allergy Machine. For Jr size units, the models are Healthmate Jr, Healthmate Jr Plus, Allergy Machine Jr, or Baby Air Purifier. You can make sure you have the correct filters for the model you ordered by opening the filter access door on the bottom of your unit. The filter type corresponding to your model name on the label and will be visible on the edge of the filters. We use the part #'s in our descriptions and titles because many people associate those with the models.
Q. What are our shipping charges/methods?
A. When we have a free shipping special, it only applies to orders within the contiguous U.S (the lower 48 states) and Canada, unless noted otherwise for specialty items on the ordering documents. We always use the least expensive shipping method between Fedex, UPS, US Postal, or freight. If you would like expedited shipping or if you are ordering outside of the lower 48 states and Canada please Contract Us for a shipping quote. We will provide the shipping costs and any other associated fee's as part of your quote. See our "Shipping & Returns" page for more information.
All expedited shipping options require you to Contract Us for a quote.
If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Contact Us for Availability" above the product price. Most of our items will ship within one or three business days.
Q. Will I have to pay sales tax on my order?
A. We not charge sales tax for most US states. However we are required to collect taxes if we ship to any of the following CA, IL, NC, NJ, MA, ME, PA or WA.
Q. Why does my unit have a smell when I first get it?
A. Some customers will can smell carbon. Others do not depending on smell sensitivities. Some customers report that they smell it when they receive the unit. Most customers report that they no longer smell it after a few days. A very small set of customers with very sensitive sensories may smell it past the first week. Coconut Shell blend carbons have sometimes been described as a light buttery smell associated with popping popcorn. Potassium Permanganate and Potassium Iodide will sometimes have smells associated with it, but as indicated most all customers report no longer smelling after the unit break phase, unless they have very sensitive smell.
Q. Why does my filter have scratches or marks on it making it look used?
A. We only ship brand new items that are manufactured, packaged and shipped directly from every manufacturer we represent. The metal endcaps on HEPA and Carbon filters are machine fabricated. Part of the machining process can cause varying degrees of scratches on it. These are normal parts of the machining process and do not affect performance or efficiency. Because the filters are installed inside of the unit and can not be seen visually, the manufacturers do not worry about having the surfaces refinished for esthetics. That would incur additional costs.
Q. Why was my unit packed upside down in the box?
A. When you order a unit that has casters/wheels on it, the manufacturers will always pack them upside down. This is a normal process. The units are not used as we only ship brand new units direct from the manufacturer. The reason for this process, is to relieve pressure off the casters/wheels to reduce the chance of damage during shipping.
Q. How do I know which type of filter to order for my unit?
A. If you are unsure what type of unit or filter you have, please contact us before placing an order. The easiest way to determine is to send us a picture of your unit/filter so we can assist you in choosing the correct ones. If you do not see your unit/filter on our site because it may be older/discontinued, please contact us as we sometimes can do custom orders on items we do not advertise. Our team is available to help you make the right choice before ordering. Please see our "Contact Us" page for all phone and email contact information.
Q. I seem to react to the carbon. Why is that?
A. In a very small number of individuals, it has been reported that they have reactions like coughing, etc. Per mfgs this is related to the either the coconut shell blend in the carbon, potassium iodide, or potassium permanganate. While all of these things are over the counter items. Just like any thing else, reactions to these and other things are individual. Give us a call to discuss if you have any questions at all.
Q. How do I cancel or change my order?
A. As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. See our "Shipping & Returns" page for more information.
Description
- Description
- Key Features and Benefits
- TECHNICAL SPECIFICATIONS
- FILTER MAINTENANCE
- SPEC SHEETS / MANUAL
- WHAT’S IN THE BOX
- Filters/Accessories
- Price Guarantee
- FAQ
KwiKool BioKool KBIO1411 Air Scrubber
The KwiKool BioKool KBIO1411 Air Scrubber is a cutting edge unit that is not only an air scrubber but also a portable cooling air conditioner. Normally portable air cooling systems are known to pollute the air due to mold and other microbes growing on the cooling coils in combination with poor filtration. This is not ideal for anyone's overall health, and certainly not desired in hospitals, ICU's, laboratories or other commercial applications.
The CDC will recommend at least four lines of defense against infection: purification, filtration, dilution and pressure. The KwiKool BioKool KBIO1411 Air Scrubber covers all four of those requirements giving healthcare facilities peace of mind that they can meet their institutions guidelines and provide their patients/employees cleaner air. By combining 13,800 BTUs of air conditioning with the use of a pre filter, hospital grade HEPA and UV-C technology it cools, cleans, disinfects, and retards mold & microbe growth.
When running on high with its 460 CFM, this unit can scrub the air 6 times per hour in approx a 500 sq ft space with 9 ft ceilings. Made of stainless steel in the USA, it is sanitary and sturdy. The steel is built to last in more industrial applications and to help control the temperature of the air. It can be used as a standalone portable unit, or with the purchase of the additional ceiling kit it can be ducted and mounted.
- Self Diagnosing System : Easy to troubleshoot if your unit detects an issue. Not only will it shut down automatically, but it will let off an alarm. You look at the code being displayed on the LCD screen and find it in the manual for steps on how to resolve.
- Built To Last : BioKool uses 304 stainless steel for the housing and heavy duty casters for the wheels, making it tough for industrial applications.
- Automatic Restart : If the power goes out for some reason, the unit is programed to power itself back on once the power is restored. It will continue to operate with the same settings prior to the outage.
- Benefits of Ducting Unit : Help to create a balanced air pressure by ducting the unit in your desired space. It will allow the unit to deliver more effective air cooling and purification. Both inlet / outlet are ductable and the it extends up to 25 feet. Ducting is not inlcuded with the unit and needs to be purchased additionally.
- Electronic Touch Panel : Simple one touch controls with the easy touch panel.
- Fan Speeds : low / medium / high. For best results, find the speed that works for you and leave on that speed for better effectiveness.
- Coverage : With a 460 CFM motor of direct airflow, this unit covers approx 500 sq ft of space at 6 air exchanges per hour.
- Warranty: Limited 1 year manufacturer warranty.
- BTU/hr at 95°F 60% RH: 13,800 / 1 - Ton
- Hepa Filter: 99.999% down to .12 microns in size
- UVC Wave Length : UVC 30 watts / Max 85 watts
- Compressor Type: Hermetic Rotary
- Operating Temperature: 65° - 105°F 50% RH
- Non-CFC Refrigerant: 410A
- Evaporator Fan Type (Centrifugal): Direct Drive
- Evaporator Air Flow (CFM): 460 / Single Speed
- Evaporator Supply Air Data: Adjustable Vent
- Evaporator Supply Air Chute Data (Optional kit): 2-5" dia x 16" length
- I/O Integral Condenser - In/Out: Balanced air flow
- Condenser Fan Type (Centrifugal): Direct Drive
- Condenser Air Flow (CFM): 700 on high
- Condenser Duct Data (Optional) : 2 - 12" dia x 8" length
- Condenser Maximum Duct Length : 25 feet
- Power Supply : 115V / Single Phase
- Current Consumption : 14.7 Amps
- Power Consumption : 1.55 KW
- Max Circuit Breaker : 20 Amps
- Recommended breaker size : 15 Amps
- Min / Max Voltage:105 - 125
- Power Cord Guage / Length : 14 AWG / 6 Ft
- Plug Type: NEMA 5 - 15
- Dimensions: 16.325" W x 43.25" L x 37.75" H
- Weight / Shipping Weight: 230 lbs / 265 lbs
- Decibels Levels : xx to xx
- Safety Certifications:ETL Certified
- Compressor Overload: External
- Fan Motor Overload: Auto Internal
- Evaporator Freeze-Up: Hot Gas Bypass & Fan Cycling
- High Pressure Switch: Manual
- Low Pressure Switch: Auto
- Compressor Short Cycle: Yes
- Automatic Restart: Yes
- Condensate Pump Overflow: Yes
- Condensate Tank Overflow: Yes
Find all the replacement filters & accessories for this unit by clicking here
Prefilter :
- Washable
- Replace as necessary
- Properly maintaining your pre filters will help extend the life of your hepa.
HEPA Filters:
- Recommended to change every 6 months or sooner if necessary
UV-C Bulb:
- Recommended to change every 15,000 hours of continuous use
- 1 x KwiKool BioKool KBIO1411 Air Scrubber
- 1 x Owner's Manual
- 1 x Intitial Hepa Filter
- 1 x Intitial Pre Filter
- 1 x External 5 Gallon Condensate Tank
- 1 x Intitial UV-C Bulb
- Ceiling Mount Kit Optional as Additional Purchase
- Air Chute Kit Optional as Additional Purchase
We carry the filters and accessories available for most manufacturers and air purifier models we carry on our website. That includes discontinued models. If you don't see the filters you are looking for, just call us at 888-861-5639 or click on our Contact Us page for other ways you can contact us and we will be happy to check for you.
Click on the manufacturer below for the filters or accessories you are looking for.
The Air Purifier Store's Price Guarantee
At the Air Purifier Store, we work very hard to ensure that we offer the absolute best prices online. If you find another ecommerce online store that offers a lower advertised price than us within ninety (90) days of your original purchase date from us please let us know. We will refund the difference between your original purchase price from us and the lower priced item you find. We want you to feel 100% confident that you are getting the absolute best price on the internet for the product you are ordering. If you find that our own website has a lower advertised price for the same item you have ordered within 6 months of your original purchase date, we will refund the difference as well. NOTE: This does not included special sale promotions offered only via email or sms txt to discounted product listings on our site that are only accessible/visible from the email or SMS txt link.
To request your refund of the price difference for a competitor's exact same product simply e-mail us a link to the same product where you found a lower advertsied priced item that you purchased from our website, within 90 days of your purchase. For a product that you find on our site that is a lower advertised price than your original purchase price, simply email us the URL from our site of the identical product that you ordered from our site within 6 months of your purchase date. In either case, we will cheerfully process your credit.
The following are the eligibility requirements. In order to qualify for our 100% Price Guarantee:
- You must purchase the item from our website before requesting your Price Match Guarantee.
- We cannot compete with manufacturers who offer direct discounts lower than set MSRP price
- Promotions such as rebates, discount coupons, and buy one-get one free offers are not eligible.
- The item must be in stock on the competitors website.
- Must be exact product model match. Some lower cost deals are for older models that may look the same but have less functionality or performance.
- The competitor must be an online only store. They cannot have a retail location.
- When manufacturers increase prices on their direct website, we will not match any competitors who are still adevertising below required msrp. These dealers are in violation of pricing requirements and manufacturer will insist they adhere to set pricing guidelines and update their site.
- The website cannot be a clearance discounter website or an affliate marketing site. Discounter website examples are Amazon, Jet.com, Walmart Market Place, Overstock.
- Products and Models sold below mfg required pricing to be an authorized dealer are almost always sold by a non authorized dealer. You risk the mfg not recognizing the warranty. You should call the mfg before purchasing from these sources.
- Many times products sold on these sites are by non authorized dealers that bought stock from a company going out of business and reselling on these sites. So are likely older models, refurbished products, or returns that have been resealed in boxes and resold as new. Just beware.
- The website cannot be on a Auction website. Examples are ebay.com.
- Auction prices are variable so not eligible as well.
- The competitor must be an Authorized Distributor/Retailer for the product in question.
- Private party sales/transactions are not eligible.
- The Price Match Guarantee includes the item base price plus shipping charges. The bottom line price you would pay on our site compared to the bottom line price you would pay on qualified competitor's site.
- Also excluded are items being purchased wholesale or otherwise for purpose of resale, companies outside the USA, clearance, used or open boxsale items.
- **Currently Allerair / Envion / Simpure / Redypure / Membrane-solutions products are excluded from this price match guarantee
For any discount special coupon at our store, only one TheAirPurifierStore.com coupon per customer per order may be used. Coupons cannot be combined. Discount coupons or sales are only valid for the lower 48 states of the USA, unless otherwise noted.
Below are some of the common air purifier, air cleaner, and other air filtration questions you might have. If you don't find an answer to your question please contact us and we will promptly assist you.
Q. How will I know when my item(s) have been shipped?
A. We provide an email with a tracking number, so you can track the status by clicking the link. You can also visit the UPS or FedEx site directly to track using the tracking number we provide. During times is increased traffic, this can be delayed but your order may have already shipped. Please contact us if you are unsure.
Q. Are all products on this site available in all countries?
A. No. Currently Boneco and Airfree are only available in the USA.
Q. Is free shipping and sales/discount coupons available to all countries.
A. No. Sales/Discount Coupons & Free shipping are only available in the lower 48 states of the USA and Canada, unless otherwise noted. Shipping to countries outside of Canada and the lower USA's 48 states will be calculated and confirmed with you before finalizing transaction.
Q. What is our return policy?
A. Please see our "Shipping & Returns" page.
Q. What happens if my shipment gets lost or stolen and I never receive it?
A. Unfortunately these things do happen. We normally will suggest checking around the perimeter of your house, with neighbors, with your front desk or building manager just to see if the item was accidentally delivered nearby. In most cases, customers let us know they have found their delivery. In the case that you still cannot locate your shipment, although the tracking shows it was delivered please contact us. We will immediately escalate a ticket to the manufacturer to open an investigation with UPS / FedEx / other carrier to begin the investigation process. Generally these investigations can take between 1-2 weeks depending on the shipping carrier. They normally have to interview to driver, request proof of delivery and go through several other detailed steps. We cannot move forward towards a resolution until we have allowed the shipping carrier to conduct their full investigation and provide us with their findings. We appreciate your understanding.
Q. How safe is my personal information when I place an order online?
A. Every online transaction you make with us is fully secured and safe. We use the latest security technology to protect your information. You can read our privacy policy by visiting our Privacy Policy & Secure Shopping Page.
Q. Are the products we sell new and what is the warranty on them?
A. We only sell NEW items on our website. We ship directly from the manufacturer and each item is brand new. We do not sell refurbished or used units. All new items come with manufacturer's warranties as stated on our product pages (these can vary from manufacturer to manufacturer) and some require you to register your unit as stated in the manual. In the future we may offer open box units, which will be in new condition and clearly stated on the site.
Q. When I opened my box, my air purifier was dirty with black substance all over it. Is my air purifier used?
A. We only sell brand new air purifiers shipped directly from the manufacturer. Your unit always leaves the manufacturer in brand new condition. The black substance on the surface is carbon residue / dust. This is caused when the shipping company jostles the unit too much during shipping. Some residual or powder from the packed carbon filter inside your air purifier can get on the units outside. It happens very infrequently, but it does happen from time to time across all manufacturers. Just take rubbing alcohol on a soft cloth and rub the surface. The carbon residue / dust will come right off your unit so that it is in the new condition just like it left the manufacturer in.
Q. How will I know if the item I ordered is on backorder or out of stock?
A. We make every effort to get your order to you as soon as possible. Each manufacturer varies and is stated on our "Shipping & Returns" page. If there is a problem with your order or we discover the item is back ordered, you will receive an email with more information and options.
Q. Are expedited orders delivery days guaranteed?
A. No. Unfortunately UPS and Fedex do not guarantee shipments for expedited orders. There are elements outside if their control like weather that may impact the delivery day. So expedited orders are not guaranteed or refundable.
Q. My Austin Air Unit tag says it is an HM400 or HM200 but I ordered something else?
A. The HM400 and HM200 are actually part #'s. Not model #'s. The frame on each standard size unit is the same and will say HM400 on the tag no matter which standard size unit purchased and HM200 on the Jr model tag no matter which Jr unit purchased. The models are the name on the front label of the unit. For standard size units, the models are the Healthmate, Healthmate Plus, Bedroom Machine, or Allergy Machine. For Jr size units, the models are Healthmate Jr, Healthmate Jr Plus, Allergy Machine Jr, or Baby Air Purifier. You can make sure you have the correct filters for the model you ordered by opening the filter access door on the bottom of your unit. The filter type corresponding to your model name on the label and will be visible on the edge of the filters. We use the part #'s in our descriptions and titles because many people associate those with the models.
Q. What are our shipping charges/methods?
A. When we have a free shipping special, it only applies to orders within the contiguous U.S (the lower 48 states) and Canada, unless noted otherwise for specialty items on the ordering documents. We always use the least expensive shipping method between Fedex, UPS, US Postal, or freight. If you would like expedited shipping or if you are ordering outside of the lower 48 states and Canada please Contract Us for a shipping quote. We will provide the shipping costs and any other associated fee's as part of your quote. See our "Shipping & Returns" page for more information.
All expedited shipping options require you to Contract Us for a quote.
If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Contact Us for Availability" above the product price. Most of our items will ship within one or three business days.
Q. Will I have to pay sales tax on my order?
A. We not charge sales tax for most US states. However we are required to collect taxes if we ship to any of the following CA, IL, NC, NJ, MA, ME, PA or WA.
Q. Why does my unit have a smell when I first get it?
A. Some customers will can smell carbon. Others do not depending on smell sensitivities. Some customers report that they smell it when they receive the unit. Most customers report that they no longer smell it after a few days. A very small set of customers with very sensitive sensories may smell it past the first week. Coconut Shell blend carbons have sometimes been described as a light buttery smell associated with popping popcorn. Potassium Permanganate and Potassium Iodide will sometimes have smells associated with it, but as indicated most all customers report no longer smelling after the unit break phase, unless they have very sensitive smell.
Q. Why does my filter have scratches or marks on it making it look used?
A. We only ship brand new items that are manufactured, packaged and shipped directly from every manufacturer we represent. The metal endcaps on HEPA and Carbon filters are machine fabricated. Part of the machining process can cause varying degrees of scratches on it. These are normal parts of the machining process and do not affect performance or efficiency. Because the filters are installed inside of the unit and can not be seen visually, the manufacturers do not worry about having the surfaces refinished for esthetics. That would incur additional costs.
Q. Why was my unit packed upside down in the box?
A. When you order a unit that has casters/wheels on it, the manufacturers will always pack them upside down. This is a normal process. The units are not used as we only ship brand new units direct from the manufacturer. The reason for this process, is to relieve pressure off the casters/wheels to reduce the chance of damage during shipping.
Q. How do I know which type of filter to order for my unit?
A. If you are unsure what type of unit or filter you have, please contact us before placing an order. The easiest way to determine is to send us a picture of your unit/filter so we can assist you in choosing the correct ones. If you do not see your unit/filter on our site because it may be older/discontinued, please contact us as we sometimes can do custom orders on items we do not advertise. Our team is available to help you make the right choice before ordering. Please see our "Contact Us" page for all phone and email contact information.
Q. I seem to react to the carbon. Why is that?
A. In a very small number of individuals, it has been reported that they have reactions like coughing, etc. Per mfgs this is related to the either the coconut shell blend in the carbon, potassium iodide, or potassium permanganate. While all of these things are over the counter items. Just like any thing else, reactions to these and other things are individual. Give us a call to discuss if you have any questions at all.
Q. How do I cancel or change my order?
A. As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. See our "Shipping & Returns" page for more information.