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BONECO P500 Home And Office Air Purifier - 720 Sq Ft, 16.6 lbs

  • $ 37999

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The Boneco P500 is an exceptional room air purifier for your home or office. As an office or home air purifier, it provides a stylish look while providing high performance and value. It has a remote control for easy use.  Peferct for use in your office, meeting rooms, livings rooms, basements, bedrooms to name a few.  

 

This unit comes standard with an allergy air purifier hepa, carbon, and allergy filters for air particulant focus usch as dust, dust mitees, pet dander, pollen, mold/mildew spores and other airborne issues along with light levels of VOC and odors.  It gets high marks in home and office air purifier reviews for its ability handle many different issues might encounter with easy filter configuration changes. 

The new Beneco P500 air purifier with the standard allergy filter has a unique design with 3 specialized multi-stage filters componets to actively capture and remove the particles and issues in the air fast and efficiently. It is a unique and well designed to blend in seamlessly with your surroundings.

Boneco delivers again with this unit that is one of the best air purifier for office or home. It is a great product that is easy to maintain and changing the filter is easy. A perfect solution for families, city residents, and those with allergies looking for a modern style yet high performance.

Key product features/capabilities:

  • Remote control for easy and effortless operation
  • 3 Operational modes (Auto, Sleep - Power Saver, Power - Extra fast
  • Air quality indicator provides clear indication of the air quality in the room
  • Filter change reminder
  • Whisper quiet sound when in operation
  • Timer to set operating times based on your individual preferences.
  • Comes standard with the Allergy filter
  • Low/efficient power consumption room air purifier
  • Boneco's 5 year warranty
  • Easy read digital display and simple to use functions.
  • Easy filter change to use in different rooms for different purposes.

TheAirPuriferStore.com has become the go to store for all your air purification needs. We are an authorized dealer and distributore with an expert team. If you need assistance in any way, we are ready to help. Contact Us today.

 

TECHNICAL SPECIFICATIONS

Mains voltage 120 V / 60 Hz
Power consumption

34 W

Air-cleaning output 258 m3/h CADR

 

Room Coverage

1.5 air exchanges - 720 sq ft (67 m2)

Dimensions (LxWxH) 9 x 18 x 25 in
Weight (empty) 17.64 lbs / 8.2 kg
Operation noise level 31 - 60 dB (A)

FILTER MAINTENANCE

  • The p500 integrated air filter should be changed every 12 months under normal operations.

WHATS IN THE BOX

  • 1 Boneco P500 Air Purifier
  • 1 Boneco P500 Air Purifier Owner’s Manual
  • 1 Standard Allergy Filter

The following are the processes associated with shipping and delivering your product to you. Of course if you have any further questions, you can find them on our FAQ page, send us your question via email at Support@TheAirPurifierStore.com, fill out and submit our contact form found on our contact us page, or call us at (888) 861-5639. We'll be glad to answer any questions you have.

* Free Shipping Guarantee:

From time to time TheAirPurifierStore.com offers free shipping. When we do, the free shipping applies to lower 48 US states and Canada only unless otherwise noted.  Shipping outside of the lower 48 states and Canada will have shipping fees and any other fee's/taxes required by other countries added.

- We will ship worldwide. Orders outside of the USA and Canada, require you to call us to take the order by phone.  Shipping, taxes and fees applicable to your country will be provided in a quote.

- Free Shipping is only applicable when you keep the product. Otherwise, you are responsible for shipping the product back to the manufacturer and for the original shipping cost to you.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically confirm that it is in stock and available for shipment.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail to assist in looking for alternative selections. If your item(s) are not on back order, we will process the charges and submit the order for shipment. 

Order Shipment:

If the product you ordered is in stock, we will process the charges to your credit card. Your order will ship within 5-10 business days from the date of your order.  Although most all of our items ship within 2-3 business days from the date of the order. Any customizations such as painting or custom configurations may take longer.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide to us when check out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Sales@TheAirPurifierStore.com

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@TheAirPurifierStore.com along with the damages noted with the delivery signature. We will process an exchange. Please see our Returns/Exchanges policy below.

Problems With Delivery:

  • If we are unable to delivery to address for any reason such as address issue provided by customer, recipient declines delivery, attempled delivery requiring signature and customer does not pick up from delivery service, etc, we will pass on all costs/fees associated with failed delivery, including all return shipping costs, new reshipping costs to a corrected address, and failed delivery fees. We will attempt to contact you to resolve if we are notified by the delivery service before addtional delivery service fees and costs are charged by delivery company  But in some cases UPS/Fedex will return packages without notifiying us such as when recipient at address declined delivery.

Exchanges:

We offer a 30-day return policy that is easy and hassle free for you.

If you find your product is defective within 30 days of purchase, we will replace it as soon as possible and cover all shipping costs to and from your location for the return and replacement with the exact same item. There may be additional return/exchange rules specific to manufacturer(s) of the product(s) you are purchasing. They are listed at the bottom of this page if so.

Cancellation/Refunds:

You may cancel your order at any time or for any reason.  If you have already placed an order and would like to cancel it, please contact us immediately by calling us (see "contact us" page) and request customer service. You can also submit a request using the contact form found on the "contact us" page. Make sure to put "Cancel My Order" + your Order # on first line of form in the message section of the form.  You can also email us at Returns@TheAirPurifierStore.com with "Cancel My Order" & Order # in the subject line. We will do everything we can to stop your order from shipping, however we cannot guarantee this since we deal with manufacturers and some orders will come direct from manufacturer. We process/ship your order in the fastest way possible, our manufacturer or our warehouse. If we cannot stop your order from shipping, you will be responsible for all shipping and handling charges both for shipping to you and return shipping back to us. If you ordered a unit with a no return policy and it has already shipped, then you may not cancel/refund if it has shipped. Any customized orders are non-refundable. All orders cancelled after 48 hours are subject to a $25 administration fee, whether or not your order has shipped. Refunds will only be issued to the original credit card that you used when placing your order, with all shipping & handling changes and administration fee if applicable deducted. Free shipping for original order only applies if you keep your air purifier. 

Returns:

Please make sure to keep your original box and packing material for 30 days. If you need to return your product, it will faciliate a damage free return of your unit. Please check any manufacturer specific requirements/restrictions below. Returns must be in like new condition with no damage, in original packaging, with instructions and all accessories/inserts returned. If items returned are in less than new condition or missing original packaging, restocking fees will be assessed that are dependent on condition of the item returned and/or missing content. All returns must be completed within 30 days of purchase.

Returning products is easy.  Simply follow these instructions:

  1. Email us at returns@TheAirPurifierStore.com with reason for return along with best way to reach you.  We will promptly contact you with a Return Authorization Number.  No returns will be accepted without our Return Authorization Number.
  2. We will also provide you with the appropriate address where to ship your return along with full shipping return instructions. Customer is responsible for return shipping and insuring for damage.
  3. There is a $25 restocking fee applicable to all returns.
  4. Once we have received your package we will inspect the contents. If the product is in satisfactory condition, we will refund the appropriate amount to the credit card used for your original purchase in accordance with our stated return policy plus manufacturer specific policies. Free shipping only applies if you keep the product, so original shipping costs will be deducted from refund along with restocking fee.
  5. All returned items, must be reviewed by manufacturer.  Once return is approved by manufacturer, we will credt your account minus damages, restocking fees, shipping costs.  Most refunds are processed within 1-2 weeks after recept of return. Airpura can take up to 30 days after reciept of return.  We appreciate your patience.

All items are returnable with these exceptions:

  • Replacement filters and pads

Manufacturer Specific Return, Cancellation, Exchange Policies:

Allerair:  All above policies are in place. In addition there is a minimum restocking fee of 25% of purchase price regardless of condition for a return only.

Airpura: All above policies are in place. In addition there is a minimum restocking fee of 25% of purchase price regardless of condition for a return only.

Austin Air: All above policies are in place. In addition there is a $25 restocking fee per unit ordered for return without an exchange. Example: if you order 2 Austin Air purifiers and return both within 30 days, there would be a $50 restocking fee plus applicable shipping cost recovery.

Amaircare: There is a no return policy with all Amaircare products once they ship.  We can only exchange for exact replacement of damaged products.

Airfree: There is a no return policy with all Airfree products once they ship.  We can only exchange for exact replacement of damaged products.

Boneco: There is a no return policy with all Airfree products once they ship.  We can only exchange for exact replacement of damaged products.

The Air Purifier Store's Price Guarantee

At the Air Purifier Store, we work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within ninety (90) days of your original purchase date from us please let us know.  We will refund the difference between your original purchase price from us and the lower priced item you find. We want you to feel 100% confident that you are getting the absolute best price on the internet for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 6 months of your original purchase date, we will refund the difference as well.

To request your refund of the price difference for a competitor's exact same product simply e-mail us a link to the same product where you found a lower priced item that you purchased from our website, within 90 days of your purchase. For a product that you find on our site that is priced lowered than your original purchase price, simply email us the URL from our site of the identical product that you ordered from our site within 6 months of your purchase date.  In either case, we will cheerfully process your credit.

The following are the eligibility requirements. In order to qualify for our 100% Price Guarantee:

  • You must purchase the item from our website before requesting your Price Match Guarantee.
  • Promotions such as rebates, discount coupons, and buy one-get one free offers are not eligible.
  • The item must be in stock on the competitors website.
  • Must be exact product model match. Some lower cost deals are for older models that may look the same but have less functionality or performance.
  • The competitor must be an online only store. They cannot have a retail location.
  • The website cannot be a clearance discounter or auction website (ie; eBay, Amazon, Overstock, etc..). Models sold "as listed" on these these sites are almost always older models in inventory being cleared and many do not have manufacturer warrantees. Auction prices are variable so not eligible as well.
  • The compeitior must be an Authorized Distributor/Retailer for the product in question.
  • Private party sales/transactions are not eligible.
  • The Price Match Guarantee includes the item base price plus shipping charges. It excludes sales tax or any other fees or taxes.
  • Also excluded are items being purchased wholesale or otherwise for purpose of resale, companies outside the USA, clearance, used or open boxsale  items.

For any discount special coupon at our store, only one TheAirPurifierStore.com coupon per customer per order may be used. Coupons cannot be combined. Discount coupons or sales are only valid for the lower 48 states of the USA, unless otherwise noted.

Below are some of the common air purifier, air cleaner, and other air filtration questions you might have. If you don't find an answer to your question please contact us and we will promptly assist you.

Q. How will I know when my item(s) have been shipped? 

A. We provide an email notifying you of shipment with a tracking number, so you can track the status by clicking the link. You can also vist the UPS or FedEx site directly to track using the tracking number we provide.

Q. Are all products on this site available in all countries? 

A. No.  Currently Boneco and Airfree are only available in the USA.

Q. Is free shipping and sales/discount coupons available to all countries.

A. No. Sales/Discount Coupons & Free shipping are only available in the lower 48 states of the USA and Canada, unless otherwise noted. Shipping to countries outside of Canada and the lower USA's 48 states will be calculated and confirmed with you before finalizing transaction.

Q. Whom do I contact if I need assistance?
A.
You have a few options. Please see our "Contact Us" page for all phone and email contact information. 

Q. What is our return policy?
A.
Please see our "Shipping & Returns" page.

Q. How safe is my personal  information when I place an order online?
A.
Every online transaction you make with us is fully secured and safe. We use the latest security technology to protect your information. You can read our privacy policy by visiting our Privacy Policy & Secure Shopping Page.

Q. Are the products we sell new and what is the warranty on them?
A.
We only sell NEW items on our websites unless clearly stated otherwise in a well defined clearance area that we are selling a returned item in perfectly new condition.  All new items come with the full manufacturer's warranties as stated on our product pages.

Q. How will I know if the item I ordered is on backorder or out of stock?
A.
We make every effort to get your order to you as soon as possible. In-stock items are generally shipped within 1-3 business days. If there is a problem with your order or we discover the item is back ordered, you will receive an email with more information and options. 

Q. What are my options for placing an order?
A.
You can place a secure order online yourself. Please call us or see our Contract Us page if you need help in ordering

Q. What are our shipping charges/methods?
A.
When we have a free shipping special, it only applies to orders within the contiguous U.S (the lower 48 states) and Canada, unless noted otherwise for specialty items on the ordering documents. We always use the least expensive shipping method between Fedex, UPS, US Postal, or freight. If you would like expedited shipping or if you are ordering outside of the lower 48 states and Canada please Contract Us for a shipping quote. We will provide the shipping costs and any other associated fee's as part of your quote. See our "Shipping & Returns" page for more information.

All expedited shipping options require you to Contract Us for a quote.

    If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Contact Us for Availability" above the product price. Most of our items will ship within one or three business days.

    Q. Will I have to pay sales tax on my order?
    A.
     There is no sales tax for your order for US orders.  If we ship to a California address and you order a product that is shipped directly by a California manufacturer or from a warehouse in California, we are required to collect California sales tax for that product.

    Q. How do I cancel or change my order?
    A.
    As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. See our "Shipping & Returns" page for more information. 

    The Boneco P500 is an exceptional room air purifier for your home or office. As an office or home air purifier, it provides a stylish look while providing high performance and value. It has a remote control for easy use.  Peferct for use in your office, meeting rooms, livings rooms, basements, bedrooms to name a few.  

     

    This unit comes standard with an allergy air purifier hepa, carbon, and allergy filters for air particulant focus usch as dust, dust mitees, pet dander, pollen, mold/mildew spores and other airborne issues along with light levels of VOC and odors.  It gets high marks in home and office air purifier reviews for its ability handle many different issues might encounter with easy filter configuration changes. 

    The new Beneco P500 air purifier with the standard allergy filter has a unique design with 3 specialized multi-stage filters componets to actively capture and remove the particles and issues in the air fast and efficiently. It is a unique and well designed to blend in seamlessly with your surroundings.

    Boneco delivers again with this unit that is one of the best air purifier for office or home. It is a great product that is easy to maintain and changing the filter is easy. A perfect solution for families, city residents, and those with allergies looking for a modern style yet high performance.

    Key product features/capabilities:

    • Remote control for easy and effortless operation
    • 3 Operational modes (Auto, Sleep - Power Saver, Power - Extra fast
    • Air quality indicator provides clear indication of the air quality in the room
    • Filter change reminder
    • Whisper quiet sound when in operation
    • Timer to set operating times based on your individual preferences.
    • Comes standard with the Allergy filter
    • Low/efficient power consumption room air purifier
    • Boneco's 5 year warranty
    • Easy read digital display and simple to use functions.
    • Easy filter change to use in different rooms for different purposes.

    TheAirPuriferStore.com has become the go to store for all your air purification needs. We are an authorized dealer and distributore with an expert team. If you need assistance in any way, we are ready to help. Contact Us today.

     

    TECHNICAL SPECIFICATIONS

    Mains voltage 120 V / 60 Hz
    Power consumption

    34 W

    Air-cleaning output 258 m3/h CADR

     

    Room Coverage

    1.5 air exchanges - 720 sq ft (67 m2)

    Dimensions (LxWxH) 9 x 18 x 25 in
    Weight (empty) 17.64 lbs / 8.2 kg
    Operation noise level 31 - 60 dB (A)

    FILTER MAINTENANCE

    • The p500 integrated air filter should be changed every 12 months under normal operations.

    WHATS IN THE BOX

    • 1 Boneco P500 Air Purifier
    • 1 Boneco P500 Air Purifier Owner’s Manual
    • 1 Standard Allergy Filter

    The following are the processes associated with shipping and delivering your product to you. Of course if you have any further questions, you can find them on our FAQ page, send us your question via email at Support@TheAirPurifierStore.com, fill out and submit our contact form found on our contact us page, or call us at (888) 861-5639. We'll be glad to answer any questions you have.

    * Free Shipping Guarantee:

    From time to time TheAirPurifierStore.com offers free shipping. When we do, the free shipping applies to lower 48 US states and Canada only unless otherwise noted.  Shipping outside of the lower 48 states and Canada will have shipping fees and any other fee's/taxes required by other countries added.

    - We will ship worldwide. Orders outside of the USA and Canada, require you to call us to take the order by phone.  Shipping, taxes and fees applicable to your country will be provided in a quote.

    - Free Shipping is only applicable when you keep the product. Otherwise, you are responsible for shipping the product back to the manufacturer and for the original shipping cost to you.

    Order Confirmation:

    As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically confirm that it is in stock and available for shipment.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail to assist in looking for alternative selections. If your item(s) are not on back order, we will process the charges and submit the order for shipment. 

    Order Shipment:

    If the product you ordered is in stock, we will process the charges to your credit card. Your order will ship within 5-10 business days from the date of your order.  Although most all of our items ship within 2-3 business days from the date of the order. Any customizations such as painting or custom configurations may take longer.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide to us when check out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Sales@TheAirPurifierStore.com

    Damages:

    Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@TheAirPurifierStore.com along with the damages noted with the delivery signature. We will process an exchange. Please see our Returns/Exchanges policy below.

    Problems With Delivery:

    • If we are unable to delivery to address for any reason such as address issue provided by customer, recipient declines delivery, attempled delivery requiring signature and customer does not pick up from delivery service, etc, we will pass on all costs/fees associated with failed delivery, including all return shipping costs, new reshipping costs to a corrected address, and failed delivery fees. We will attempt to contact you to resolve if we are notified by the delivery service before addtional delivery service fees and costs are charged by delivery company  But in some cases UPS/Fedex will return packages without notifiying us such as when recipient at address declined delivery.

    Exchanges:

    We offer a 30-day return policy that is easy and hassle free for you.

    If you find your product is defective within 30 days of purchase, we will replace it as soon as possible and cover all shipping costs to and from your location for the return and replacement with the exact same item. There may be additional return/exchange rules specific to manufacturer(s) of the product(s) you are purchasing. They are listed at the bottom of this page if so.

    Cancellation/Refunds:

    You may cancel your order at any time or for any reason.  If you have already placed an order and would like to cancel it, please contact us immediately by calling us (see "contact us" page) and request customer service. You can also submit a request using the contact form found on the "contact us" page. Make sure to put "Cancel My Order" + your Order # on first line of form in the message section of the form.  You can also email us at Returns@TheAirPurifierStore.com with "Cancel My Order" & Order # in the subject line. We will do everything we can to stop your order from shipping, however we cannot guarantee this since we deal with manufacturers and some orders will come direct from manufacturer. We process/ship your order in the fastest way possible, our manufacturer or our warehouse. If we cannot stop your order from shipping, you will be responsible for all shipping and handling charges both for shipping to you and return shipping back to us. If you ordered a unit with a no return policy and it has already shipped, then you may not cancel/refund if it has shipped. Any customized orders are non-refundable. All orders cancelled after 48 hours are subject to a $25 administration fee, whether or not your order has shipped. Refunds will only be issued to the original credit card that you used when placing your order, with all shipping & handling changes and administration fee if applicable deducted. Free shipping for original order only applies if you keep your air purifier. 

    Returns:

    Please make sure to keep your original box and packing material for 30 days. If you need to return your product, it will faciliate a damage free return of your unit. Please check any manufacturer specific requirements/restrictions below. Returns must be in like new condition with no damage, in original packaging, with instructions and all accessories/inserts returned. If items returned are in less than new condition or missing original packaging, restocking fees will be assessed that are dependent on condition of the item returned and/or missing content. All returns must be completed within 30 days of purchase.

    Returning products is easy.  Simply follow these instructions:

    1. Email us at returns@TheAirPurifierStore.com with reason for return along with best way to reach you.  We will promptly contact you with a Return Authorization Number.  No returns will be accepted without our Return Authorization Number.
    2. We will also provide you with the appropriate address where to ship your return along with full shipping return instructions. Customer is responsible for return shipping and insuring for damage.
    3. There is a $25 restocking fee applicable to all returns.
    4. Once we have received your package we will inspect the contents. If the product is in satisfactory condition, we will refund the appropriate amount to the credit card used for your original purchase in accordance with our stated return policy plus manufacturer specific policies. Free shipping only applies if you keep the product, so original shipping costs will be deducted from refund along with restocking fee.
    5. All returned items, must be reviewed by manufacturer.  Once return is approved by manufacturer, we will credt your account minus damages, restocking fees, shipping costs.  Most refunds are processed within 1-2 weeks after recept of return. Airpura can take up to 30 days after reciept of return.  We appreciate your patience.

    All items are returnable with these exceptions:

    • Replacement filters and pads

    Manufacturer Specific Return, Cancellation, Exchange Policies:

    Allerair:  All above policies are in place. In addition there is a minimum restocking fee of 25% of purchase price regardless of condition for a return only.

    Airpura: All above policies are in place. In addition there is a minimum restocking fee of 25% of purchase price regardless of condition for a return only.

    Austin Air: All above policies are in place. In addition there is a $25 restocking fee per unit ordered for return without an exchange. Example: if you order 2 Austin Air purifiers and return both within 30 days, there would be a $50 restocking fee plus applicable shipping cost recovery.

    Amaircare: There is a no return policy with all Amaircare products once they ship.  We can only exchange for exact replacement of damaged products.

    Airfree: There is a no return policy with all Airfree products once they ship.  We can only exchange for exact replacement of damaged products.

    Boneco: There is a no return policy with all Airfree products once they ship.  We can only exchange for exact replacement of damaged products.

    The Air Purifier Store's Price Guarantee

    At the Air Purifier Store, we work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within ninety (90) days of your original purchase date from us please let us know.  We will refund the difference between your original purchase price from us and the lower priced item you find. We want you to feel 100% confident that you are getting the absolute best price on the internet for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 6 months of your original purchase date, we will refund the difference as well.

    To request your refund of the price difference for a competitor's exact same product simply e-mail us a link to the same product where you found a lower priced item that you purchased from our website, within 90 days of your purchase. For a product that you find on our site that is priced lowered than your original purchase price, simply email us the URL from our site of the identical product that you ordered from our site within 6 months of your purchase date.  In either case, we will cheerfully process your credit.

    The following are the eligibility requirements. In order to qualify for our 100% Price Guarantee:

    • You must purchase the item from our website before requesting your Price Match Guarantee.
    • Promotions such as rebates, discount coupons, and buy one-get one free offers are not eligible.
    • The item must be in stock on the competitors website.
    • Must be exact product model match. Some lower cost deals are for older models that may look the same but have less functionality or performance.
    • The competitor must be an online only store. They cannot have a retail location.
    • The website cannot be a clearance discounter or auction website (ie; eBay, Amazon, Overstock, etc..). Models sold "as listed" on these these sites are almost always older models in inventory being cleared and many do not have manufacturer warrantees. Auction prices are variable so not eligible as well.
    • The compeitior must be an Authorized Distributor/Retailer for the product in question.
    • Private party sales/transactions are not eligible.
    • The Price Match Guarantee includes the item base price plus shipping charges. It excludes sales tax or any other fees or taxes.
    • Also excluded are items being purchased wholesale or otherwise for purpose of resale, companies outside the USA, clearance, used or open boxsale  items.

    For any discount special coupon at our store, only one TheAirPurifierStore.com coupon per customer per order may be used. Coupons cannot be combined. Discount coupons or sales are only valid for the lower 48 states of the USA, unless otherwise noted.

    Below are some of the common air purifier, air cleaner, and other air filtration questions you might have. If you don't find an answer to your question please contact us and we will promptly assist you.

    Q. How will I know when my item(s) have been shipped? 

    A. We provide an email notifying you of shipment with a tracking number, so you can track the status by clicking the link. You can also vist the UPS or FedEx site directly to track using the tracking number we provide.

    Q. Are all products on this site available in all countries? 

    A. No.  Currently Boneco and Airfree are only available in the USA.

    Q. Is free shipping and sales/discount coupons available to all countries.

    A. No. Sales/Discount Coupons & Free shipping are only available in the lower 48 states of the USA and Canada, unless otherwise noted. Shipping to countries outside of Canada and the lower USA's 48 states will be calculated and confirmed with you before finalizing transaction.

    Q. Whom do I contact if I need assistance?
    A.
    You have a few options. Please see our "Contact Us" page for all phone and email contact information. 

    Q. What is our return policy?
    A.
    Please see our "Shipping & Returns" page.

    Q. How safe is my personal  information when I place an order online?
    A.
    Every online transaction you make with us is fully secured and safe. We use the latest security technology to protect your information. You can read our privacy policy by visiting our Privacy Policy & Secure Shopping Page.

    Q. Are the products we sell new and what is the warranty on them?
    A.
    We only sell NEW items on our websites unless clearly stated otherwise in a well defined clearance area that we are selling a returned item in perfectly new condition.  All new items come with the full manufacturer's warranties as stated on our product pages.

    Q. How will I know if the item I ordered is on backorder or out of stock?
    A.
    We make every effort to get your order to you as soon as possible. In-stock items are generally shipped within 1-3 business days. If there is a problem with your order or we discover the item is back ordered, you will receive an email with more information and options. 

    Q. What are my options for placing an order?
    A.
    You can place a secure order online yourself. Please call us or see our Contract Us page if you need help in ordering

    Q. What are our shipping charges/methods?
    A.
    When we have a free shipping special, it only applies to orders within the contiguous U.S (the lower 48 states) and Canada, unless noted otherwise for specialty items on the ordering documents. We always use the least expensive shipping method between Fedex, UPS, US Postal, or freight. If you would like expedited shipping or if you are ordering outside of the lower 48 states and Canada please Contract Us for a shipping quote. We will provide the shipping costs and any other associated fee's as part of your quote. See our "Shipping & Returns" page for more information.

    All expedited shipping options require you to Contract Us for a quote.

      If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Contact Us for Availability" above the product price. Most of our items will ship within one or three business days.

      Q. Will I have to pay sales tax on my order?
      A.
       There is no sales tax for your order for US orders.  If we ship to a California address and you order a product that is shipped directly by a California manufacturer or from a warehouse in California, we are required to collect California sales tax for that product.

      Q. How do I cancel or change my order?
      A.
      As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. See our "Shipping & Returns" page for more information. 

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