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Austin Air Pet Machine Air Purifier

  • $ 654.99

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Learn more about shipping/return policy. Learn More. For expedited shipping price quotes. Contact Us

Austin Air Pet Machine Air Purifier

Imagining frineds coming to visit and not being worried about the smells from your pet cat or dog dors that are in your air, carpet, sofa, drapes and other frabric in your home. You know the urine smell from your cat is one of the toughest smells to clean up. The Austin Pet Machine takes care of it. With its 15 lbs of activated charcoal specially enhanced for urine and animal body oil smells, it is just what you need.  It absorbs those litter box smells too. Plus it has the prefilter and hepa to handle all the air particulate you'd normally have in your home, which includes pet dander.  It does all this and takes of the normal household odors and fumes plus air particulate like mold spores, bacteria, dust, dust mites, hair, pollen to name a few.  It is a great rounded unit if you have cats and dogs and looking fo a little help.chemicals and fumes. It is an overall powerhouse of a unit.  

TheAirPurifierStore.com Recommendation/Tips:

  1. If you are using to keep the little box smells down, make sure to keep the prefilter clean.  The littlebox activity can't kick up a lot of airborne littler dust. Keeping the prefilter clean keeps your unit running smooth and efficiently
  2. If you are a breeder, you may need more than one unit.

 

    Austin Air Pet Machine HM410 Best Air Purifier For PetsThe Austin Air Pet Machine Air Purifier is truly a unique and high performance unit.  Specially made for the anmimal lover. It will keep those smells under control for when friends and family visit. So you don't need to worry about last minute spraying air freshners trying to cover the smell up before they arrive. With it's 360 degree intake system you are assured it will pull air from all around the room and clean it up fast.

    STAGE 1 – Large Particle Pre-filter Removes dust particles, pet dander, hair, furt and other particles that easily seen by the human eye.
    STAGE 2 – Small Particle Pre-filter  Takes care of small to medium size air particles.  These would include seasonal pollen, molds and mold spores and dust mites.
    STAGE 3 – 60 sq.ft. of Certified HEPA Removes 99.97% of all particles larger than 0.3 microns.

    STAGE 4 – 15 llbs of specialized Carbon for Pet odors. Removes chemicals, gases, fumes, & odors fast. PLus handles the pet body odors and urine.

    TheAirPuriferStore.com offers this excellent pet dander air purifier with a great lowest price match guarantee, free shipping,;  We are an authorized dealer and approved distributor so you can get teh answers you need to make decisions.  If you have any questions or need more information, don't hesitate to reach out to us and   Contact usWe'd be glad to help.

    TECHNICAL SPECIFICATIONS

    Air Filtration System

    The Austin Pet Machine 4-Stage filter system

    • Small/Large Permafilt Pre Filter - Vacuumable
    • True HEPA - 99.97% to .3 microns (60 sq ft)
    • Special Formulation carbon for urine and animal skin oil odors
    • Anti Microbial filter
      Coverage Area

      1500 sq feet  at 2 Air Exhanges per hour. You may need more that 2 air exchanges for your specific issues.

      Noise Level 45db to 63db
      Power Usage/consumptions 50 watts - 135 watts
      Motor / Fan Assembly AC (Alternative Current) PSC Motor with Backward Impeller.
      Fan Rating, CFM 400 CFM on high
      Speed Settings 3 - Low / Medium / High. Flow speed 50 to 400
      Dimensions 23 in X 14.5 in  X 14.5 in
      weight 49 lbs
      Power Consumption 110-120 V, 60 Hz
      Manufacturer's Warranty, Years 5 Years Parts and Labor + 5 Year Pro-rated warranty on Filter Assembly.
      Certification. CSA, NRTL and CE approved.

       

      FILTER MAINTENANCE

      • Vacuum outside of unit regularly with soft brush vacuum attachment
      • Gently shake out pre filter periodically and change every 12-18 months
      • Change HEPA/Carbon Filter every 4-5 years

      WHAT’S IN THE BOX

      1 – Austin Air Pet Machine Air Purifier Unit
      1 – All initial filters required.
      1 – Owner’s Manual

      We carry all the filters and accessories available for every air purifier model made by manufacturers we carry on our website. That includes discontinued models. if you don't see the filters you are looking for, just call us at 888-861-5639 or click on our Contact Us page for other ways you can contact us.

      Click on the below manufacturer below for the filters or accessories you are looking for.


      The Air Purifier Store's Price Guarantee

      At the Air Purifier Store, we work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within ninety (90) days of your original purchase date from us please let us know.  We will refund the difference between your original purchase price from us and the lower priced item you find. We want you to feel 100% confident that you are getting the absolute best price on the internet for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 6 months of your original purchase date, we will refund the difference as well.

      To request your refund of the price difference for a competitor's exact same product simply e-mail us a link to the same product where you found a lower priced item that you purchased from our website, within 90 days of your purchase. For a product that you find on our site that is priced lowered than your original purchase price, simply email us the URL from our site of the identical product that you ordered from our site within 6 months of your purchase date.  In either case, we will cheerfully process your credit.

      The following are the eligibility requirements. In order to qualify for our 100% Price Guarantee:

      • You must purchase the item from our website before requesting your Price Match Guarantee.
      • Promotions such as rebates, discount coupons, and buy one-get one free offers are not eligible.
      • The item must be in stock on the competitors website.
      • Must be exact product model match. Some lower cost deals are for older models that may look the same but have less functionality or performance.
      • The competitor must be an online only store. They cannot have a retail location.
      • When manufacturers increase prices on their direct website, we will not match any competitors who are still selling below required msrp. These dealers are in violation of pricing requirements and manufacturer will insist they adhere to set pricing guidelines and update their site. 
      • The website cannot be a clearance discounter website. Discounter website examples are Amazon, Jet.com, Walmart Market Place, Overstock. 
        • Products and Models sold below mfg required pricing to be an authorized dealer are almost always sold by a non authorized dealer. You risk mfg not recognizing the warranty. You should call the mfg before purchasing from these sources.
        • Many times products sold on these sites are by non authorized dealers that bought stock from a company going out of business and reselling on these sites. So are likely older models, refurbished products, or returns that have been resealed in boxes and resold as new.  Just beware.
      • The website cannot be on a Auction website. Examples are ebay.com.
        • Auction prices are variable so not eligible as well.
      • The competitor must be an Authorized Distributor/Retailer for the product in question.
      • Private party sales/transactions are not eligible.
      • The Price Match Guarantee includes the item base price plus shipping charges. It excludes sales tax or any other fees or taxes.
      • Also excluded are items being purchased wholesale or otherwise for purpose of resale, companies outside the USA, clearance, used or open boxsale  items.
      • **Currently Envion / Simpure / Redypure / Membrane-solutions products are excluded from this price match guarantee 

      For any discount special coupon at our store, only one TheAirPurifierStore.com coupon per customer per order may be used. Coupons cannot be combined. Discount coupons or sales are only valid for the lower 48 states of the USA, unless otherwise noted.

      Below are some of the common air purifier, air cleaner, and other air filtration questions you might have. If you don't find an answer to your question please contact us and we will promptly assist you.

      Q. How will I know when my item(s) have been shipped? 

      A. We provide an email notifying you of shipment with a tracking number, so you can track the status by clicking the link. You can also visit the UPS or FedEx site directly to track using the tracking number we provide.

      Q. Are all products on this site available in all countries? 

      A. No.  Currently Boneco and Airfree are only available in the USA.

      Q. Is free shipping and sales/discount coupons available to all countries.

      A. No. Sales/Discount Coupons & Free shipping are only available in the lower 48 states of the USA and Canada, unless otherwise noted. Shipping to countries outside of Canada and the lower USA's 48 states will be calculated and confirmed with you before finalizing transaction.

      Q. What is our return policy?
      A.
      Please see our "Shipping & Returns" page.

      Q. What happens if my shipment gets lost or stolen and I never receive it?
      A. 
      Unfortunately these things do happen. We normally will suggest checking around the perimeter of your house, with neighbors, with your front desk or building manager just to see if the item was accidentally delivered nearby. In most cases, customers let us know they have found their delivery. In the case that you still cannot locate your shipment, although the tracking shows it was delivered please contact us. We will immediately escalate a ticket to the manufacturer to open an investigation with UPS / FedEx / other carrier to begin the investigation process. Generally these investigations can take between 1-2 weeks depending on the shipping carrier. They normally have to interview to driver, request proof of delivery and go through several other detailed steps. We cannot move forward towards a resolution until we have allowed the shipping carrier to conduct their full investigation and provide us with their findings. We appreciate your understanding. 

      Q. How safe is my personal  information when I place an order online?
      A.
      Every online transaction you make with us is fully secured and safe. We use the latest security technology to protect your information. You can read our privacy policy by visiting our Privacy Policy & Secure Shopping Page.

      Q. Are the products we sell new and what is the warranty on them?
      A.
      We only sell NEW items on our website. We ship directly from the manufacturer and each item is brand new. We do not sell refurbished or used units. All new items come with manufacturer's warranties as stated on our product pages (these can vary from manufacturer to manufacturer) and some require you to register your unit as stated in the manual. In the future we may offer open box units, which will be in new condition and clearly stated on the site. 

      Q. When I opened my box, my air purifier was dirty with black substance all over it. Is my air purifier used?
      A.
      We only sell brand new air purifiers shipped directly from the manufacturer. Your unit always leaves the manufacturer in brand new condition.  The black substance on the surface is carbon residue / dust. This is caused when the shipping company jostles the unit too much during shipping. Some residual or powder from the packed carbon filter inside your air purifier can get on the units outside. It happens very infrequently, but it does happen from time to time across all manufacturers. Just take rubbing alcohol on a soft cloth and rub the surface. The carbon residue / dust will come right off your unit so that it is in the new condition just like it left the manufacturer in. 

      Q. How will I know if the item I ordered is on backorder or out of stock?
      A.
      We make every effort to get your order to you as soon as possible. Each manufacturer varies and is stated on our "Shipping & Returns" page. If there is a problem with your order or we discover the item is back ordered, you will receive an email with more information and options. 

      Q. Are expedited orders delivery days guaranteed?
      A.
      No. Unfortunately UPS and Fedex do not guarantee shipments for expedited orders. There are elements outside if their control like weather that may impact the delivery day. So expedited orders are not guaranteed or refundable.

      Q. My Austin Air Unit tag says it is an HM400 or HM200 but I ordered something else? 
      A. 
      The HM400 and HM200 are actually part #'s. Not model #'s.  The frame on each standard size unit is the same and will say HM400 on the tag no matter which standard size unit purchased and HM200 on the Jr model tag no matter which Jr unit purchased. The models are the name on the front label of the unit. For standard size units, the models are the Healthmate, Healthmate Plus, Bedroom Machine, or Allergy Machine. For Jr size units, the models are Healthmate Jr, Healthmate Jr Plus, Allergy Machine Jr, or Baby Air Purifier. You can make sure you have the correct filters for the model you ordered by opening the filter access door on the bottom of your unit.  The filter type corresponding to your model name on the label and will be visible on the edge of the filters. We use the part #'s in our descriptions and titles because many people associate those with the models. 

      Q. What are our shipping charges/methods?
      A.
      When we have a free shipping special, it only applies to orders within the contiguous U.S (the lower 48 states) and Canada, unless noted otherwise for specialty items on the ordering documents. We always use the least expensive shipping method between Fedex, UPS, US Postal, or freight. If you would like expedited shipping or if you are ordering outside of the lower 48 states and Canada please Contract Us for a shipping quote. We will provide the shipping costs and any other associated fee's as part of your quote. See our "Shipping & Returns" page for more information.

      All expedited shipping options require you to Contract Us for a quote.

        If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Contact Us for Availability" above the product price. Most of our items will ship within one or three business days.

        Q. Will I have to pay sales tax on my order?
        A.
         We not charge sales tax for most US states. However we are required to collect taxes if we ship to any of the following CA, IL, NC, NJ, MA, ME, PA or WA.

        Q. Why does my unit have a smell when I first get it? 
        A.
         Some customers will can smell carbon. Others do not depending on smell sensitivities. Some customers report that they smell it when they receive the unit. Most customers report that they no longer smell it after a few days. A very small set of customers with very sensitive sensories may smell it past the first week. Coconut Shell blend carbons have sometimes been described as a light buttery smell associated with popping popcorn.  Potassium Permanganate and Potassium Iodide will sometimes have smells associated with it, but as indicated most all customers report no longer smelling after the unit break phase, unless they have very sensitive smell.

        Q. Why does my filter have scratches or marks on it making it look used?
        A. We only ship brand new items that are manufactured, packaged and shipped directly from every manufacturer we represent. The metal endcaps on HEPA and Carbon filters are machine fabricated. Part of the machining process can cause varying degrees of scratches on it.  These are normal parts of the machining process and do not affect performance or efficiency.  Because the filters are installed inside of the unit and can not be seen visually, the manufacturers do not worry about having the surfaces refinished for esthetics. That would incur additional costs. 

        Q. Why was my unit packed upside down in the box?
        A.
         When you order a unit that has casters/wheels on it, the manufacturers will always pack them upside down. This is a normal process. The units are not used as we only ship brand new units direct from the manufacturer. The reason for this process, is to relieve pressure off the casters/wheels to reduce the chance of damage during shipping. 

        Q. How do I know which type of filter to order for my unit?
        A.
        If you are unsure what type of unit or filter you have, please contact us before placing an order. The easiest way to determine is to send us a picture of your unit/filter so we can assist you in choosing the correct ones. If you do not see your unit/filter on our site because it may be older/discontinued, please contact us as we sometimes can do custom orders on items we do not advertise. Our team is available to help you make the right choice before ordering. Please see our "Contact Us" page for all phone and email contact information. 

        Q. I seem to react to the carbon. Why is that?
        A. 
        In a very small number of individuals, it has been reported that they have reactions like coughing, etc. Per mfgs this is related to the either the coconut shell blend in the carbon, potassium iodide, or potassium permanganate. While all of these things are over the counter items. Just like any thing else, reactions to these and other things are individual.  Give us a call to discuss if you have any questions at all.

        Q. How do I cancel or change my order?
        A.
        As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. See our "Shipping & Returns" page for more information. 

        Austin Air Pet Machine Air Purifier

        Imagining frineds coming to visit and not being worried about the smells from your pet cat or dog dors that are in your air, carpet, sofa, drapes and other frabric in your home. You know the urine smell from your cat is one of the toughest smells to clean up. The Austin Pet Machine takes care of it. With its 15 lbs of activated charcoal specially enhanced for urine and animal body oil smells, it is just what you need.  It absorbs those litter box smells too. Plus it has the prefilter and hepa to handle all the air particulate you'd normally have in your home, which includes pet dander.  It does all this and takes of the normal household odors and fumes plus air particulate like mold spores, bacteria, dust, dust mites, hair, pollen to name a few.  It is a great rounded unit if you have cats and dogs and looking fo a little help.chemicals and fumes. It is an overall powerhouse of a unit.  

        TheAirPurifierStore.com Recommendation/Tips:

        1. If you are using to keep the little box smells down, make sure to keep the prefilter clean.  The littlebox activity can't kick up a lot of airborne littler dust. Keeping the prefilter clean keeps your unit running smooth and efficiently
        2. If you are a breeder, you may need more than one unit.

         

          Austin Air Pet Machine HM410 Best Air Purifier For PetsThe Austin Air Pet Machine Air Purifier is truly a unique and high performance unit.  Specially made for the anmimal lover. It will keep those smells under control for when friends and family visit. So you don't need to worry about last minute spraying air freshners trying to cover the smell up before they arrive. With it's 360 degree intake system you are assured it will pull air from all around the room and clean it up fast.

          STAGE 1 – Large Particle Pre-filter Removes dust particles, pet dander, hair, furt and other particles that easily seen by the human eye.
          STAGE 2 – Small Particle Pre-filter  Takes care of small to medium size air particles.  These would include seasonal pollen, molds and mold spores and dust mites.
          STAGE 3 – 60 sq.ft. of Certified HEPA Removes 99.97% of all particles larger than 0.3 microns.

          STAGE 4 – 15 llbs of specialized Carbon for Pet odors. Removes chemicals, gases, fumes, & odors fast. PLus handles the pet body odors and urine.

          TheAirPuriferStore.com offers this excellent pet dander air purifier with a great lowest price match guarantee, free shipping,;  We are an authorized dealer and approved distributor so you can get teh answers you need to make decisions.  If you have any questions or need more information, don't hesitate to reach out to us and   Contact usWe'd be glad to help.

          TECHNICAL SPECIFICATIONS

          Air Filtration System

          The Austin Pet Machine 4-Stage filter system

          • Small/Large Permafilt Pre Filter - Vacuumable
          • True HEPA - 99.97% to .3 microns (60 sq ft)
          • Special Formulation carbon for urine and animal skin oil odors
          • Anti Microbial filter
            Coverage Area

            1500 sq feet  at 2 Air Exhanges per hour. You may need more that 2 air exchanges for your specific issues.

            Noise Level 45db to 63db
            Power Usage/consumptions 50 watts - 135 watts
            Motor / Fan Assembly AC (Alternative Current) PSC Motor with Backward Impeller.
            Fan Rating, CFM 400 CFM on high
            Speed Settings 3 - Low / Medium / High. Flow speed 50 to 400
            Dimensions 23 in X 14.5 in  X 14.5 in
            weight 49 lbs
            Power Consumption 110-120 V, 60 Hz
            Manufacturer's Warranty, Years 5 Years Parts and Labor + 5 Year Pro-rated warranty on Filter Assembly.
            Certification. CSA, NRTL and CE approved.

             

            FILTER MAINTENANCE

            • Vacuum outside of unit regularly with soft brush vacuum attachment
            • Gently shake out pre filter periodically and change every 12-18 months
            • Change HEPA/Carbon Filter every 4-5 years

            WHAT’S IN THE BOX

            1 – Austin Air Pet Machine Air Purifier Unit
            1 – All initial filters required.
            1 – Owner’s Manual

            We carry all the filters and accessories available for every air purifier model made by manufacturers we carry on our website. That includes discontinued models. if you don't see the filters you are looking for, just call us at 888-861-5639 or click on our Contact Us page for other ways you can contact us.

            Click on the below manufacturer below for the filters or accessories you are looking for.


            The Air Purifier Store's Price Guarantee

            At the Air Purifier Store, we work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within ninety (90) days of your original purchase date from us please let us know.  We will refund the difference between your original purchase price from us and the lower priced item you find. We want you to feel 100% confident that you are getting the absolute best price on the internet for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within 6 months of your original purchase date, we will refund the difference as well.

            To request your refund of the price difference for a competitor's exact same product simply e-mail us a link to the same product where you found a lower priced item that you purchased from our website, within 90 days of your purchase. For a product that you find on our site that is priced lowered than your original purchase price, simply email us the URL from our site of the identical product that you ordered from our site within 6 months of your purchase date.  In either case, we will cheerfully process your credit.

            The following are the eligibility requirements. In order to qualify for our 100% Price Guarantee:

            • You must purchase the item from our website before requesting your Price Match Guarantee.
            • Promotions such as rebates, discount coupons, and buy one-get one free offers are not eligible.
            • The item must be in stock on the competitors website.
            • Must be exact product model match. Some lower cost deals are for older models that may look the same but have less functionality or performance.
            • The competitor must be an online only store. They cannot have a retail location.
            • When manufacturers increase prices on their direct website, we will not match any competitors who are still selling below required msrp. These dealers are in violation of pricing requirements and manufacturer will insist they adhere to set pricing guidelines and update their site. 
            • The website cannot be a clearance discounter website. Discounter website examples are Amazon, Jet.com, Walmart Market Place, Overstock. 
              • Products and Models sold below mfg required pricing to be an authorized dealer are almost always sold by a non authorized dealer. You risk mfg not recognizing the warranty. You should call the mfg before purchasing from these sources.
              • Many times products sold on these sites are by non authorized dealers that bought stock from a company going out of business and reselling on these sites. So are likely older models, refurbished products, or returns that have been resealed in boxes and resold as new.  Just beware.
            • The website cannot be on a Auction website. Examples are ebay.com.
              • Auction prices are variable so not eligible as well.
            • The competitor must be an Authorized Distributor/Retailer for the product in question.
            • Private party sales/transactions are not eligible.
            • The Price Match Guarantee includes the item base price plus shipping charges. It excludes sales tax or any other fees or taxes.
            • Also excluded are items being purchased wholesale or otherwise for purpose of resale, companies outside the USA, clearance, used or open boxsale  items.
            • **Currently Envion / Simpure / Redypure / Membrane-solutions products are excluded from this price match guarantee 

            For any discount special coupon at our store, only one TheAirPurifierStore.com coupon per customer per order may be used. Coupons cannot be combined. Discount coupons or sales are only valid for the lower 48 states of the USA, unless otherwise noted.

            Below are some of the common air purifier, air cleaner, and other air filtration questions you might have. If you don't find an answer to your question please contact us and we will promptly assist you.

            Q. How will I know when my item(s) have been shipped? 

            A. We provide an email notifying you of shipment with a tracking number, so you can track the status by clicking the link. You can also visit the UPS or FedEx site directly to track using the tracking number we provide.

            Q. Are all products on this site available in all countries? 

            A. No.  Currently Boneco and Airfree are only available in the USA.

            Q. Is free shipping and sales/discount coupons available to all countries.

            A. No. Sales/Discount Coupons & Free shipping are only available in the lower 48 states of the USA and Canada, unless otherwise noted. Shipping to countries outside of Canada and the lower USA's 48 states will be calculated and confirmed with you before finalizing transaction.

            Q. What is our return policy?
            A.
            Please see our "Shipping & Returns" page.

            Q. What happens if my shipment gets lost or stolen and I never receive it?
            A. 
            Unfortunately these things do happen. We normally will suggest checking around the perimeter of your house, with neighbors, with your front desk or building manager just to see if the item was accidentally delivered nearby. In most cases, customers let us know they have found their delivery. In the case that you still cannot locate your shipment, although the tracking shows it was delivered please contact us. We will immediately escalate a ticket to the manufacturer to open an investigation with UPS / FedEx / other carrier to begin the investigation process. Generally these investigations can take between 1-2 weeks depending on the shipping carrier. They normally have to interview to driver, request proof of delivery and go through several other detailed steps. We cannot move forward towards a resolution until we have allowed the shipping carrier to conduct their full investigation and provide us with their findings. We appreciate your understanding. 

            Q. How safe is my personal  information when I place an order online?
            A.
            Every online transaction you make with us is fully secured and safe. We use the latest security technology to protect your information. You can read our privacy policy by visiting our Privacy Policy & Secure Shopping Page.

            Q. Are the products we sell new and what is the warranty on them?
            A.
            We only sell NEW items on our website. We ship directly from the manufacturer and each item is brand new. We do not sell refurbished or used units. All new items come with manufacturer's warranties as stated on our product pages (these can vary from manufacturer to manufacturer) and some require you to register your unit as stated in the manual. In the future we may offer open box units, which will be in new condition and clearly stated on the site. 

            Q. When I opened my box, my air purifier was dirty with black substance all over it. Is my air purifier used?
            A.
            We only sell brand new air purifiers shipped directly from the manufacturer. Your unit always leaves the manufacturer in brand new condition.  The black substance on the surface is carbon residue / dust. This is caused when the shipping company jostles the unit too much during shipping. Some residual or powder from the packed carbon filter inside your air purifier can get on the units outside. It happens very infrequently, but it does happen from time to time across all manufacturers. Just take rubbing alcohol on a soft cloth and rub the surface. The carbon residue / dust will come right off your unit so that it is in the new condition just like it left the manufacturer in. 

            Q. How will I know if the item I ordered is on backorder or out of stock?
            A.
            We make every effort to get your order to you as soon as possible. Each manufacturer varies and is stated on our "Shipping & Returns" page. If there is a problem with your order or we discover the item is back ordered, you will receive an email with more information and options. 

            Q. Are expedited orders delivery days guaranteed?
            A.
            No. Unfortunately UPS and Fedex do not guarantee shipments for expedited orders. There are elements outside if their control like weather that may impact the delivery day. So expedited orders are not guaranteed or refundable.

            Q. My Austin Air Unit tag says it is an HM400 or HM200 but I ordered something else? 
            A. 
            The HM400 and HM200 are actually part #'s. Not model #'s.  The frame on each standard size unit is the same and will say HM400 on the tag no matter which standard size unit purchased and HM200 on the Jr model tag no matter which Jr unit purchased. The models are the name on the front label of the unit. For standard size units, the models are the Healthmate, Healthmate Plus, Bedroom Machine, or Allergy Machine. For Jr size units, the models are Healthmate Jr, Healthmate Jr Plus, Allergy Machine Jr, or Baby Air Purifier. You can make sure you have the correct filters for the model you ordered by opening the filter access door on the bottom of your unit.  The filter type corresponding to your model name on the label and will be visible on the edge of the filters. We use the part #'s in our descriptions and titles because many people associate those with the models. 

            Q. What are our shipping charges/methods?
            A.
            When we have a free shipping special, it only applies to orders within the contiguous U.S (the lower 48 states) and Canada, unless noted otherwise for specialty items on the ordering documents. We always use the least expensive shipping method between Fedex, UPS, US Postal, or freight. If you would like expedited shipping or if you are ordering outside of the lower 48 states and Canada please Contract Us for a shipping quote. We will provide the shipping costs and any other associated fee's as part of your quote. See our "Shipping & Returns" page for more information.

            All expedited shipping options require you to Contract Us for a quote.

              If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate "Contact Us for Availability" above the product price. Most of our items will ship within one or three business days.

              Q. Will I have to pay sales tax on my order?
              A.
               We not charge sales tax for most US states. However we are required to collect taxes if we ship to any of the following CA, IL, NC, NJ, MA, ME, PA or WA.

              Q. Why does my unit have a smell when I first get it? 
              A.
               Some customers will can smell carbon. Others do not depending on smell sensitivities. Some customers report that they smell it when they receive the unit. Most customers report that they no longer smell it after a few days. A very small set of customers with very sensitive sensories may smell it past the first week. Coconut Shell blend carbons have sometimes been described as a light buttery smell associated with popping popcorn.  Potassium Permanganate and Potassium Iodide will sometimes have smells associated with it, but as indicated most all customers report no longer smelling after the unit break phase, unless they have very sensitive smell.

              Q. Why does my filter have scratches or marks on it making it look used?
              A. We only ship brand new items that are manufactured, packaged and shipped directly from every manufacturer we represent. The metal endcaps on HEPA and Carbon filters are machine fabricated. Part of the machining process can cause varying degrees of scratches on it.  These are normal parts of the machining process and do not affect performance or efficiency.  Because the filters are installed inside of the unit and can not be seen visually, the manufacturers do not worry about having the surfaces refinished for esthetics. That would incur additional costs. 

              Q. Why was my unit packed upside down in the box?
              A.
               When you order a unit that has casters/wheels on it, the manufacturers will always pack them upside down. This is a normal process. The units are not used as we only ship brand new units direct from the manufacturer. The reason for this process, is to relieve pressure off the casters/wheels to reduce the chance of damage during shipping. 

              Q. How do I know which type of filter to order for my unit?
              A.
              If you are unsure what type of unit or filter you have, please contact us before placing an order. The easiest way to determine is to send us a picture of your unit/filter so we can assist you in choosing the correct ones. If you do not see your unit/filter on our site because it may be older/discontinued, please contact us as we sometimes can do custom orders on items we do not advertise. Our team is available to help you make the right choice before ordering. Please see our "Contact Us" page for all phone and email contact information. 

              Q. I seem to react to the carbon. Why is that?
              A. 
              In a very small number of individuals, it has been reported that they have reactions like coughing, etc. Per mfgs this is related to the either the coconut shell blend in the carbon, potassium iodide, or potassium permanganate. While all of these things are over the counter items. Just like any thing else, reactions to these and other things are individual.  Give us a call to discuss if you have any questions at all.

              Q. How do I cancel or change my order?
              A.
              As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you. See our "Shipping & Returns" page for more information. 

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